Manager Customer Service
Resume:
Thomas J. Carroll
Pittsburgh, PA 15205
***************@*****.***
PROFESSIONAL EXPERIENCE
Virtual Officeware LLC
Implementation Specialist (2008-2018)
Expert in Centricity Practice Solutions software, and associated peripheral products.
Certified MIPS/MACRA Healthcare Professional with extensive experience training managers and staff on all aspects of Meaningful Use compliance.
Successfully designed and led over 50 system implementation projects for medical practices in a variety of specialties.
Designed and completed numerous EHR and practice management workflow analysis for multiple practices.
Developed training courses, documents and templates for in-house and customer use.
Experienced in application support for EHR, and Practice Management systems
Carecentric LLC
Customer Support Analyst I & II (1998-2008)
Front and back line support for Mestamed DME software.
Specialized in electronic claims and billing.
Developed and conducted training for new electronic claims modules.
Led in development of a new ECS team resulting in significant improvement in customer service.
Completed over 150 NSF-ANSI conversions including providing documentation and training.
Campbell & Philbin Medical Associates
Practice Manager / Billing Manager (1989- 1998)
Practice Manager for primary care practice (1992-1998)
Billing Manager (1989-1992)
Led a successful new practice startup, including vendor and payer contracting, payroll, Credentialing and hiring.
Responsible for selection and implementation of practice management software
Installed billing and payment processing systems to facilitate billing and collections resulting in improved cash flow and collection rates.
Education
B.A. Indiana University of PA
Major – Public Administration
Minor – Human Resources
References available upon request
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