Customer Service Representative
Resume:
CAROL A LOPEZ
210-***-**** ■ ********@*****.***
Career Objectives
Seeking full-time positon as an administrative position with a company that will give me the opportunity to demonstrate that I am a hard working individual, therefore becoming an asset to the company.
Summary of Qualifications
Excellent Bilingual Customer Service Experience
5 years of experience in medical benefits and billing.
Able to multi-task, fast learner and eager to learn new skills
Reliable, dependable, and dedicated
Work History
Continental Homes of Texas Inc., San Antonio, Texas CSR Warranty 02/2016 – 02/2018
Ensure that all warranty calls and emails were routed to the correct Warranty Service Manager
Opened claim letters and assigned them as directed and would determine if something was under warranty.
Closed warranty claims and scanned claims.
In charge of 13 Warranty Service Managers to make sure they followed protocol on all warranty paper work.
Remedy Intelligent Staffing Inc., San Antonio, Texas Customer Service Representative 02/2015 - 03/2016
Human resource assistant. Responsible for payroll through paylocity network.
Working daily with temporary agencies to recruit new employees.
Recruited new potential employees and reviewed qualified applications.
KLN Manufacturing LLC, San Antonio, Texas Human Resources Assistant 05/2013 - 01/2014
Clerical occupation, requiring limited knowledge. In charge of time keeping for over 400 employees.
Processed payroll. Interviewed candidates for job openings.
Responsible for appointment setting for all temporary employees and did orientation for all new hires.
Scheduled orientation for open enrollment. In charge of all OSHA logs and entered all new hires into the system.
Southwest Texas Equipment, San Antonio, Texas Customer Service Administrator 02/2011 - 01/2013
In charge of 12 service technicians and responsible for the scheduling of daily request for service in and around surrounding cities within a 100 mile radius of Bexar County.
Entered and billing of all work orders on a daily basis and responsible for running weekly progress reports.
Responsible for answering all customer complaints and scheduling all maintenance agreement contracts.
United Health Care, San Antonio, Texas Customer Service Representative 09/2005 - 04/2010
Verified and explained benefits to the insured, physicians and hospitals.
Explained insurance benefits to members
Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
Education
Highlands High School, San Antonio, Texas High School Diploma
Training
Computer Business Management CBM
Computer Skills
Typing Speed 45 Words Per Minute
Data Entry Terminal PDT, Mainframe Terminal,
Internet Browser Internet Explorer, Firefox
Peripheral Devices (Scanners, Printers,Personal Computers, Word Processing Softwaret
Driver's License
Class C - Standard Driver's License
CAROL A LOPEZ
210-***-**** ■ ********@*****.***
References
Tim Lynch
Business Manager
Bradco Roofing
Diana Saucedo
Secondary Teacher/Friend
SAISD
Teri Burchell
Public Safety Supervisor
Bexar County Sheriff’s Department
Contact this candidate