Customer Service Manager
Resume:
DW AYNE J HOSKINSON
Keller, Tx 76244
Cell 918-***-****
Email: h *******@*****.***
EXPERIENCE: Hertz Local Edition
Tulsa, Oklahoma, 74105, United States
Manager: Rich Eloe
Location Manager August 1998 – October 2013
● Supervise on site drivers to move and deliver cars and ensure effective use of logistical supply and demand and promote efficiency and minimize operational waste.
● Negotiate with auto body shops, dealerships, corporations, small business to develop new accounts and grow the business
● Resolve insurance, retail and corporate customer complaints regarding vehicle reservations, sales and service and sell insurance liability and comprehensive coverage
(damage waivers) for rental cars to retail and corporate customers
● Evaluate, hire, train and conduct performance evaluations to develop personnel and ensure consistency in product knowledge and service results
● Maintain account receivables, review operational records and reports to evaluate and project sales and profitability while maintaining a focused budget
● Review delinquent accounts/reservations, initiate follow up and offer workable plan(s) to reduce negative impact on business growth; initiate repossession process on severe delinquent accounts
● Responsible for monitoring customer trends and analyze market segments and develop pricing schedules to grow the business and increase business revenue Awards with Hertz, Hart award with 6 Diamonds. To earn the gold hart/ and Diamonds, 5 letter from customer, sign up 100,000.00 in business and 5 letters from Business in assistance with their account going the extra mile.
EXPERIENCE: Dish Network
3601 South Lewis Ave
Tulsa, Oklahoma, 74105, United States
Manager: Brad Waitely
Customer Service Agent March 2014-October 2014
● 6 1 2 months trained experience as a Call/Customer Representative
● Proven ability to make over 100 outbound phone calls every day to existing customers
● Provide, assist, update and integrate seamlessly customer enquiries which include billing, account upgrades, product sales and manage escalated calls effectively and satisfactorily
● Competently assist and offer customers choices to upgrade and or expand their broadband, internet, satellite and phone services while at the same time increasing the consumer awareness of the company’s brand recognition and help increase the company’s revenue.
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● Able to navigate and multi task the company’s programs and software for data entry purposes and provide seamless customer service without unnecessary delay or operational waste
Terminix Sr CSR Agent
1465 S Commercial Dr
Lewisville Tx 76254
MGR Chris Kockocloff
Customer Service Representative March 2015-October 2017
*2 years trained experience as a Call/Customer Representative Proven ability to make over 100 outbound phone calls every day to existing customers
*Provide, assist, update and integrate seamlessly customer enquiries which include billing, account upgrades, product sales and manage escalated calls effectively and satisfactorily
*Competently assist and offer customers choices to upgrade and or expand their Pest and termite services while at the same time increasing the consumer awareness of the company’s brand recognition and help increase the company’s revenue.
*Able to navigate and multi task the company’s programs and software for data entry purposes and provide seamless customer service without unnecessary delay or operational waste.
Awards Terminix 2 years straight Top performer in CSI total score 98.9 out of 100 for 12 month running. Avg Calls per hour 19, and ahearance of 97 out of 100. Terminix Top service MVP out of 967 employee's.
● EDUCATION:
Graduated May 10, 1996, Bachelor of Arts (Major) and Special Education (minor), University of Central Oklahoma, Edmond, Oklahoma United States
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