Medical Service

PROFESSIONAL EXPERIENCE

Department of Veterans Affairs

Portland, Oregon: Mental Health, Portland Veterans Affairs Medical Center

Beginning Grade: 6 step 2

Current Grade: 6 step 4

Advanced Medical Support Assistant, Mental Health March 2014-present

Subjective patient management/triage to assess and communicate mental state at initiation of contact to provider/clinician staff.

oIncludes assisting Suicide Prevention team to maintain first line of communication while establishing patient to provider communication

oDocumentation of interaction in both clinical logging and patient’s medical staff, adhering to regulations.

oHIPPA compliant communication with patient’s family members and/or additional support persons, while maintaining primary patient focus.

Coordinating additional communications between providers and patients

oElectronic based, verbal, and telecommunication

oIntegral to maintaining efficient clinic workflows between paraprofessional staff, clinicians/providers, and patients.

Patient management and clinic communications, including:

oIntake and management of appointment flow for multiple patients concurrently.

oResponse to patient inquiries

oProcessing and facilitating admissions, discharges, and patient care orders as directed by the nursing staff, shift leader, and/or licensed independent practitioners (LIP)/physicians

oManage patient referrals to providers within VHA (Veterans Health Administration) network

Medical documentation of all patient communication conforming to current medical standards, including S.O.A.P and other formats as indicated by the Affordable Health Care Act.

oSystem specific competencies: Vista scheduling system, Computerized Patient Record System

Clerical support regarding patient contact, communications, and information transfer.

Triage clinic needs to match workflow of clinical and paraprofessional staff.

Awards for Service and Merit:

oPROMISE pin- 1st award for Service above and beyond 07/25/2016

oPROMISE pin- 2nd award for Merit 02/09/2017

oPROMISE pin-3rd award for outstanding service and conflict resolution 03/22/2017

oPROMISE pin-4th award for Service above and beyond 08/2017

Department of Veterans Affairs

Hillsboro, Oregon: Primary Care, Community Based Outpatient Clinic

Beginning Grade: 5 step 2

Ending Grade: 6 step 2

Medical Support Assistant, Mental Health March 2014-December 2015

Coordinating communications between providers and patients

oElectronic based, verbal, and telecommunication

oIntegral to maintaining efficient clinic workflows between paraprofessional staff, clinicians/providers, and patients.

Patient management and clinic communications, including:

oIntake and management of appointment flow for multiple patients concurrently.

oResponse to patient inquiries

oProcessing and facilitating admissions, discharges, and patient care orders as directed by the nursing staff, shift leader, and/or licensed independent practitioners (LIP)/physicians

oManage patient referrals to providers within VHA (Veterans Health Administration) network

Medical documentation of all patient communication conforming to current medical standards, including S.O.A.P and other formats as indicated by the Affordable Health Care Act.

oSystem specific competencies: Vista scheduling system, Computerized Patient Record System

Clerical support regarding patient contact, communications, and information transfer.

Triage clinic needs to match workflow of clinical and paraprofessional staff.

United States Army (Oregon Army National Guard)

Home Duty Station: Springfield, Oregon

Infantry Riflemen 11B10, February 2002-January 2008

Deployment to Baghdad, Iraq 08/23/2004-03/31/2005 39th Brigade Combat Team

Conflict resolution training (involving other service members and local population)

Communication with local population in high stress conflict environments

Security patrols:

oFoot Patrols

oVehicle Patrols

Combat Life Saver Training course

oUse of Intravenous solutions

Medication and fluid administration

oBandage application and use

oAdditional medication administration (oral, subcutaneous, intramuscular)

oRecognition/triage of heat stroke, heat exhaustion, and other field related conditions.

Awards for service:

o1st Cavalry Combat Patch awarded

oCombat Infantry Badge,

oIraq war Campaign medal,

oArmy Commendation Medal, x2

1x For Merit

1x for Service

EDUCATION

Portland State University

Portland, Oregon

Bachelors of Science June 2014

Degree earned in Social Science supporting course work including: psychology, sociology, English literature and communications.

Senior Capstone Project: one on one, direct social work with Street Roots organization (local homeless periodical) to obtain data pertaining to homeless/low income socioeconomic issues, documentation, and photojournalism.

Linn-Benton Community College

Albany, Oregon

Associate of Arts, June 2009

Degree earned in Social Science, course work including: psychology and sociology.

CONTINUING EDUCATION

University of Virginia

Online through Coursera.org

Certificate for training Feb 2018

Financial accounting fundamentals including: T-accounts, financial statements and balance sheets, profit and loss statements, transaction recording, revenue and expense transactions including adjustments, cash flow analysis, preparation of financial statements.

ADDITIONAL SKILLS

Computer experience:

oMicrosoft Office

PowerPoint

Excel

Word

oBasic computer repair

Computer hardware remove and replace

Software installation

Software error diagnostics and repair

Advanced photo editing software and intermediate graphic design

Ability to word process >65 wpm, including dictation from clients in person and on the phone.

ADVANCED TRAINING

Facility Trainer for VISN20 in Prevention and Management of Disruptive Behavior (PMDB)

oPreventing disruptive behavior using advanced customer service techniques and limit Setting

oPersonal safety training techniques, designed not to harm the disruptive individual

oTherapeutic Containment and the appropriate application of it

oUnderstanding of the Veterans Affairs Disruptive Behavior Reporting System and its use

oTraining staff on work place violence and the Veterans Affairs standards

Champions Mentor Program

oCustomer service training

oWorking with multiple individuals

oSpeech and communication training

Advanced communication training, critical conversations

oDiscussing difficult matters with both co-workers and patients

oAdditional training on de-escalation and limit setting during emotionally charged conversations

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