Director of Environmental Services
Resume:
Sharon M. Evans, CEH
Yorktown, VA 23692
Environmental Services Manager/Executive Housekeeper
Riverside Walter Reed Hospital - Gloucester, VA
June 2017 to Present
Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures Riverside wide. Participates fully in the Green initiative company-wide which includes, but is not limited to, recycling, waste reduction, energy and water conservation. Interview and hire applicants, trains new employees and provides continued training for current employees, insures the cleanliness of hospital (patient rooms, public areas, entrances, departments). Schedules (or approves schedules) for environmental services department. Completes and communicates maintenance work orders and payroll. Ensures patients & family’s needs are met in a professional and timely manner, attends daily managers stand up meeting and communicate information to environmental services staff members during huddles and meetings for all shifts, ensures employment attendance logs are kept, investigates, reports and records, inappropriate behavior by staff. Maintains proper staffing levels. Ensures linen storage rooms, trash rooms, and housekeeping carts and equipment are clean, organized, and properly inventoried for next day's activities. Ensures bio-hazard materials are removed from the hospital and stored safely. Ensures housekeeping areas meet state, DNV & fire inspector standards. Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness, assists floor tech's with maintaining floor care.
Executive Housekeeper Director
McDonald Army Health Center - Fort Eustis, VA
August 2015 to May 2017
Responsibilities are to maintain cleanliness scores in the 90th percentile, interview, hire and orient applicants, conduct background checks and all new hire paperwork, payroll, prepare work schedules, train employees on safety, policies and procedures, sit on various committees (safety, infection control, throughput, recognition, bio-hazard), maintain cleanliness of the hospital through training, inspections and employee rounding, patient rounding, customer rounding, monthly meetings with department managers to ensure needs are met and any opportunities needing to be addressed, huddles for each shift, team building exercises, budgeting and maintaining department morale.
Director of Environmental Services, Transportation & Linen
BonSecours Mary Immaculate Hospital - Newport News, VA
February 2006 to August 2015
Responsibilities Oversee the operations of Housekeeping, Floor Technicians, Patient Transport and Linen Aides to ensure a sanitary, orderly, and attractive environment, schedule employees to work appropriate shifts, monitor and control payroll, order equipment and stock, interview and hire applicants, ensure productivity of the department through quality inspections, attend Infection Control, and Safety Meetings, coordinate In-Service Meetings, coordinate the Recognition Committee, plan the yearly budget, ensure all personnel has proper training in day to day operations and in accordance to MSDS, OSHA, State and Joint Commission guidelines, ensure that department meets or exceeds productivity and expense levels, establish high morale, coordinate special projects, resolve concerns of patients, families, and staff, Certified in Floor Care, proficient in Microsoft Word, Power point and Excel. Accomplishments I implemented practices and scripting to ensure the patient rooms are cleaned properly as well as making sure the cleaning is to the patient's satisfaction. I reduced HAI's by introducing new cleaning procedures which include using the Tru-D ultra violet machine with 99.9% sanitation rate and swabbing high touch areas in patient rooms. Every employee is taught First Impression Training to recognize what our customers see while in our facility. In addition my departments reached "World Class" status for employee engagement 7 years running. Skills Used Giving excellent customer service ensuring we anticipate the patient's needs, communicating with staff, patients, family members and peers and always providing any service with a sense of urgency.
Office Manager/Recruiter
Tech Search & Recruit - Newport News, VA
April 2002 to February 2006
Interviewing and hiring applicants, placing applicants in appropriate work environments in accordance to customer's needs with a sense of urgency, process incoming calls and voicemails utilizing excellent customer service skills, investigating problems and questions relating to applications and job offers through completion for applicants and management, filing, marketing, inspecting work sites to ensure customer's needs are met and we were compliant in safety, set up drug screenings, criminal background checks, I-9 forms, etc. on timely basis, demonstrate knowledge of state licensing regulations, ability to critically review a new application.
Education
Associates in Electronics
Virginia Institute of Technology - Hampton, VA
August 1984 to June 1986
Skills
Improving HCAHP scores, Burnishing, Extracting Carpets, Stripping Floors, Customer Service
Certifications/Licenses
CPR
December 2016
Certified Executive Housekeeper
May 2016 to May 2018
Certification for full operations of housekeeping in any industry.
Additional Information
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