Bobbie M. Carter

**** ********** ******

Dallas, Texas 75243

214-***-****

ac4nzf@r.postjobfree.com

Objective: Professional Customer Service-Opportunity to enhance relationships with customers while increasing sales & profits. Hardworking, motivated, team player, energetic, dedicated, and professional individual able to serve clients in a conscientious and pleasant manner.

Skills: Excel, Power Point, MS Word, Word Perfect, Windows 95, 98, 00,Date Entry T/S, Fax, Imaging, Copiers, Compass, Fidelity, E- Pro, Director Portal, Fast Data, Master File, Venture, Fast trieve, Early Resolution, Pinnacle, MS Outlook, MHA, HAFA, Loan Modifications, HAMP, Imminent Default, Advocacy, Foreclosure, Titles, Short sales, Deed-In- Leu, Some Bankruptcy, Default Servicing, Collections, Main Frame, Marx, Med-co/ Express Scripts, Drug Quotes, Part- D. enrollments/ Dis enrollments, Complain & Dis enrollments, LIS, LEP, SEP, AEP, AS400, Equator, LAMP, Work Efficiently & effectively with others, Next Gen;Optum, Wellmed

EXPERIENCE:

USMD

Patient Service Represenative 03/2016 to Present

PRS- Responsible for scheduling new & existing patient appointments for over 100 doctors in over 70 locations, also send task for any procedures or message to various clinics on behalf of the patients.

Maximus Federal Services

Appointing Agent 07/06/15 till 03/10/16

Appointing: Spoke with veterans and assisted them with their doctors appointments & was liason between patient & doctor.

United American@ Torch Mark Corp. 09/17/12- 06/01/2015

Medicare Part D.- (specialist) CSR

Insurance Customer Service Rep: Interact with providers and customers verifying insurance and claims. Verify Medicare eligibility with providers. Medicare Part D. trained. Answering incoming calls, listening to customer concerns, and providing general customer service.

UTLS – (contractor for Advantage Staffing)

Jr. Negotiator/ default servicing 07/06/2010- 06/31/2012

Facilitated HAFA program for homeowners that have defaulted on their loans and can't keep

their homes. Reviewed titles for accuracy and completeness, Offered programs to home owners

for short sale with $3000 incentive, Government mandated programs

Professional Skills: 16 years of Customer Service and Sales. Strong people skills, strong computer skills; able to adapt to new situations and systems. Proficient in Microsoft Word, Microsoft works; Microsoft Excel, Outlook; Computer networking and other computer programs.

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