Customer Service Administrative Assistant
Resume:
Stephanie Schillo-Hawk
Rock Hill, SC 29732
*****************@*****.***
SUMMARY:
I have more than 10 years of administrative experience with an emphasis in accounting and customer service. I am self-sufficient and able to take on broad tasks with ease and little direction from management. I am able to multi-task, organize and streamline processes for efficiency. I was instrumental in developing the Serviceability team at my current job and was lead for 5 years and put in place the processes and checks that helped ensure a good relationship with TWC/Charter.
EMPLOYMENT HISTORY:
Serviceability Team Member
TELICS – Fort Mill, SC
April 2012 – present
Completed virtual surveys via desktop and created KMZs via Google Earth for cost estimation as contractor for Time Warner Cable for residential surveys, commercial surveys, and large projects.
Closed out commercial surveys in Salesforce and TWC internal software (DOCK).
Was moved to position within Serviceability Team to act as liaison between Telics serviceability and TWC/Charter internal serviceability department.
Handled and directed daily correspondence via email regarding FCC complaint requests, state requests, revisions to build, estimates for cost share requests, and requests for additional field verification.
In-house quality control and ensuring surveyors are trained on most current changes and updates from TWC/Charter.
Advised field techs on any questions regarding builds and mapping requests to complete their field workbooks in the most accurate way.
Data Entry Specialist (Part-Time Position)
ParentVoice – Charlotte, NC
June 2011 – April 2012
Entered sensitive information from counselors notes into Access database.
Tasked with creating spreadsheets as needed for MHA/ParentVoice projects to assist in monthly and year-end tracking.
Sent out mailings on a weekly and monthly basis.
Left job to begin at Telics.
Customer Service/Logistics Clerk (Part-Time Position)
LeSaint Logistics/IGM Resins – Charlotte, NC
August 2011 – December 2011
Processed orders to send to floor for shipping and invoicing.
Ensured daily domestic and international shipments were scheduled for pickup.
Packaged and sent samples per request.
Was certified in CFR49 and IATA regulations by LeSaint.
Position was eliminated due to lack of work.
Planning/Purchasing Clerk
Duff-Norton – Charlotte, NC
July 2010 – April 2011
Matched blueprints to appropriate work orders daily.
Added comments as needed to orders via software and ensured paperwork was distributed to appropriate departments.
Reviewed and distributed daily sales, capacity, and past due reports to department heads.
Created daily charts for past due shipments.
Completed special projects as necessary.
Position was eliminated due to restructuring of department by new management.
Customer Service Representative
Alliance Plastics – Fort Mill, SC
June 2009 – June 2010
Handled customer service for high volume regions within the Midwest.
Ensured customer satisfaction by quick turnaround on orders and shipment requests.
Communicated with customers regarding issues with product and ensured credit was applied for returns.
Managed all sample requests for customers sent directly to their offices as well as to their customers.
Advised customers of special sales and pricing increases as quickly and efficiently as possible.
Assisted accounting department with billing as necessary.
Left to begin job at Duff-Norton.
Administrative Assistant to Operations Manager
Quantum Coatings – Charlotte, NC
February 2007 – November 2008
Completed all aspects of purchasing based upon production’s request and reports.
Matched and verified receipts of product into software to ensure inventory remained accurate.
Processed all daily billing from shipments for invoicing.
Communicated product availability and shipment requests to customer service departments at multiple affiliate
locations.
Performed all accounts payable for the office except check runs which were handled out of the corporate office
in NJ.
Maintained employee files and processed out payroll hours to corporate office.
Directed and reviewed all inventory counts on quarterly and year-end basis.
Completed year-end labor and employee reports for OSHA and NCDOL.
Laid off due to change in management.
Administrative Assistant to Plant Manager
Stedfast USA – Charlotte, NC
September 2005 – February 2007
Handled all aspects of accounting for small office.
Reviewed and adjusted all raw material counts for weekly planning and purchasing forecasts.
Handled all purchasing for small office.
Assisted Quality Control Manager in laboratory when needed.
Communicated with US sales team regarding mailings and materials for Expo shows.
Handled special projects for Plant Manager as needed.
Laid off due to reduction in workforce. US plant closed within a few years of this date.
EDUCATION:
2007 – York Technical College - Rock Hill, SC Associate in Science – Accounting
COMPUTER SKILLS:
Microsoft Office Suite 2013
Peachtree Software
MAS90
AS/400
Salesforce
TWC DOCK
Various GIS in multiple states (for research purposes only)
Google Earth
Bentley Microstation V8i (reading maps only, no design)
AutoCAD (reading maps only, no design)
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