Program Manager/Account Manager/Business Professional

Harold W. Stephens

Dover, NH *****

*****@*******.*** • 603-***-****

Summary

Growth-focused business professional with progressive career managing complex programs and deepening customer relationships. Self-motivated with a strong work ethic and the proven ability to produce positive results. Possess highly transferrable skills to allow for a successful transition into the banking industry.

Areas of Expertise

Program Management Account Development & Growth Accounting

Budgeting & Forecasting Exceeding Revenue Goals Contract Scheduling

Client Satisfaction & Retention Purchasing & Inventory Vendor Management Microsoft Office

Professional Experience

Dover High School & Regional Career Technical Center Dover, NH

Long-Term Substitute Business Teacher 9/2015 – 6/2016

Taught the following courses: Intro to Business, Personal Finance, and Intro to Microsoft Word/PowerPoint and Digital Life. Excelled at curriculum instruction, implementation of lesson plans, and classroom management.

Asian Atlantic Industries, Inc. Portsmouth, NH

Account Manager 5/2015 – 9/2015

Managed a portfolio of accounts to achieve long-term success, developing positive relationships and utilizing customer networks to generate new sales. Suggested actions to improve sales performance and identified opportunities for growth.

Key Accomplishments:

Recognized as a dynamic problem solver, driving customer service efforts with a high level of integrity.

Measured Progress, Inc. Dover, NH

Program Director, New England Common Assessment Program (NECAP) 3/2004 – 10/2014

Initiated and established goals for programs according to strategic objectives, planning from initiation to final completion. Supervised all program and project managers involved to provide value-added feedback and resolve arising complex problems. In addition, spearheaded all budgeting and scheduling activities throughout the entire program life cycle. Acted as key liaison between personnel for the ME, NH, RI, and VT departments of education and sub-contractors to streamline activities.

Key Accomplishments:

Successfully directed the first multi-state consortia, utilizing a common educational assessment program.

Acknowledged for repeatedly exceeding targeted gross profit margins for the length of the contract, ensuring adherence to both time and budgeting guidelines.

Advanced Systems in Measurement & Evaluation, Inc. Dover, NH

Program Manager, Wyoming Comprehensive Assessment System (WyCAS) 3/1996 – 2/2004

Held concurrent responsibility for overseeing all functions of the first ever statewide assessment program. Devised evaluation strategies to monitor performance and determine need for improvements. Ensured program completion in compliance with time, budgeting, and quality assurance standards. In addition, facilitated advisory committee meetings and presented at in-state test, administration, and report interpretation workshops.

Key Accomplishments:

Forged and sustained strong partnerships with personnel from the state department of education, advisory committees, sub-contractors, districts, and schools.

Additional Experience

Dover High School & Regional Career Technical Center Dover, NH

Assistant Football Coach 8/2013 – 11/2017

Coached Wide Receivers at the Varsity level and served as Offensive Coordinator for the Junior Varsity football team.

Substitute Teacher 9/2016 – 12/2017

Implemented lesson plans provided by teacher to classroom of students. Covered curriculum in mathematics, social studies, science, physical education and career technical programs.

Education

Global MBA, Master’s in Business Administration (2012)

Southern New Hampshire University – Manchester, NH

BA, Business Administration (1991)

New England College – Henniker, NH

AS, Accounting (1990)

McIntosh College – Dover, NH

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