Customer Service Manager

ExpEriEncE

**** – Present Construction Manager

Stream Realty Irvine, CA

• Construction project management with a focus

on commercial, industrial, & retail construction

• Manage complex projects from start to finish

• Plan, manage and deliver multiple projects

• Maintain key client relationships

• Utilize negotiation skills and employ decision-

making under pressure

2015 – 2016 Estimating Coordinator

Bogart Construction Irvine, CA

• Primary liaison for sub-contractors while managing the bid process for several jobs at any given time

• Manage the bid process for over $1 million in

gathered bids per month

• Maintain and build relationships to grow business

• Communicate with project managers to assist in

constructing the best bids we can put forth

2014 – 2015 Relationship Manager

Chase Irvine, CA

• Product Specialist with extensive knowledge of all financial products and services

• Manage accounts, educated clients, and trained

colleagues extensively

• Solicit business from 80+ new clients/day and

generate $100,000+ monthly in new product sales

• Convert 25% of client base into repeat customers compared to 15% for peers

2013 – 2014 Personal Banker

Wells Fargo Newport Beach, CA

• Personal Banker/Product Specialist for all products

• Responsible for generating new and repeat

accounts, educating customers and training staff

• Grow accounts by 20% quarterly by soliciting new business via phone and in-branch meetings

• Extensive cash handling with 99% accuracy

2012 – 2013 Database Manager

Makita USA La Mirada, CA

• Manage data entry for customer and vendor

requests and provide customer service to over

80 customer requests per day

• Data manipulation and deadline management

across multiple technology platforms

profilE

Dynamic Project Manager

with a strong focus on com-

municating with all facets

of the project timeline.

Excellent memory with the

ability to integrate and

utilize a multitude of re-

sources, skills and specifi-

cations for the purpose of

positioning myself to help

the company succeed.

SkillS

• Complex Problem

Solving

• Construction Trade

Knowledge

• Excellent Industry

Knowledge

• Sales / Business

Development

• Project Management

• Relationship

Management

• Strategic Planning

• Product / Sales

Training

• Research and

Development

• Quick Learning Ability

Education

California State University,

Fullerton

B.A. Business Management

with an emphasis in

Economics

Co-hosted sports talk

radio show broadcasted

around the world, covering

all sports news

dErrick d. clarkE

*******.*.******@*****.*** 714-***-**** 9502 Yellowstone Drive, Huntington Beach, CA 92646 project MANAGeMeNt custoMer service coMMuNicAtioN speciAlist

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