Customer Service Representative

Gwendolyn R. Barber

***********@*****.*** 301-***-****

Professional Qualifications

Over 25 years of Office experience such as clerical, administrative and general office duties

Demonstrated ability to enforce rules & regulations within an organization, and prepare summaries and reports for daily activities

Commitment to promoting a client-focused, service-oriented environment vital to maximizing customer satisfaction

Strong organizational and interpersonal skills

Proactive team player equally effective in independent and collaborative environments

skills

Access

Cheerful

Communication skills

Credit card processing

Customer Service

Detail-oriented

Enterprise One

Enterprise E-Time

Goal-oriented

Great Plains

Microsoft Excel

Microsoft Outlook

Microsoft Power Point

Multi-line phone talent

Peachtree Payroll

People-oriented

Positive

Quick learner

SAP

Strong client relations

Telephone

Training and development

Typing

Professional History

Arundel Gas & Water Co. Inc., Edgewater, MD October 2017-Present

Office Personnel

Prepare correspondences, contracts, agreements and other formal documents for customers

Plan and schedule appointments and events for customers

Greet/ assist onsite guests

Answer telephone calls

Develop/implement organized filling systems

Perform other office tasks

Open, sort mail

Prepare deposits

Post payments to customer accounts

Crossmark, Washington Metropolitan Area

Retail Representative July 2011- Present

Travel to grocery, retail and convenience stores collecting data using a handheld computer.

Conduct distribution checks

Reset activities could include: removing items from the shelf, moving shelves, building fixtures, reorganizing the products according to the plan-o-gram provided, replacing shelf tags, filling in new products and retrieving additional stock when necessary

Assemble promotional displays, including quarter and full-size point of purchase displays

Remove damaged, out-of-code, not-in-set and discontinued items from displays

Rotate manufacturer products as needed

Anne Arundel County Recreation & Parks, Annapolis, MD January 2016- October 2017

Manager I (Business Office)

Assist with compiling background checks & fingerprinting

Prepared hiring paperwork, maintained employment records such as hiring, termination, leaves, transfers or promotions

Processed paperwork including updating contracts, inputting invoices, and maintaining spreadsheets

Input payroll utilizing E-Time computer system

Copied and filed logs and statements (send to finance)

Maintained Inventory & Property Control using Enterprise One system

Paid monthly bills

Input Electric bills monthly

Order & stocked office supplies, call for repairs on office equipment

IEH Auto Parts/Uniselect USA, Upper Marlboro, MD

Inbound Clerk /Warehouse Associate September 2013 – September 2015

Packed and unpacked items to be stocked on shelves in warehouse

Stored items in an orderly and accessible manner in warehouse

Received and counted stock items, and recorded data using handheld machine

Input all orders into the system on a daily basis in a timely and efficient manner

Process and record all overages & shortages for each account

Ensure that all files were accurate for each account

Manage all reports for the freight delivery trucks to ensure a timely delivery of supplies

Serve as customer service representative placing orders for customers

Assist with processing returns

Work using SAP software

Mid Atlantic Finishing Corp, Capitol Heights, MD

Office Manager October 2005-October 2011

Served as an operator handling incoming calls on a daily basis

Opened, sorted, and routed incoming mail on a daily basis

Faxed and scanned documents

Reconciled, cleared and deposited all checks on a daily basis

Posted accounts payables and Accounts receivables daily

Maintained and processed all company files & information into database on daily basis

Managed all company files for vendors through email and mail

Calculated time cards, processed weekly payroll & prepared payroll checks

Ordered supplies and managed company inventory

Maintained relationships with customers & vendors to ensure that their entire request was addressed in a timely manner

HSBC Bank, Washington, DC

Customer Service Representative II December 2004 – May 2005

Executed customer transactions, including deposits, withdrawals, money orders and checks on daily basis

Managed & monitored excess cash in bank vault

Filed and maintain daily bank reports

Processed exchange and foreign currency

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit

Organized, stocked and maintained the teller window area

Sold cashier's checks, traveler's checks and money orders

Maintained friendly and professional customer interactions

Reconciled daily cash transactions at the end of each shift

Provident Bank, Bowie, MD

Customer Service Representative November 2003 – November 2004

Executed customer transactions, including deposits, withdrawals, money orders and checks on daily basis

Opened an average of 20 checking, savings and CD accounts on a monthly basis

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit

Maintained friendly and professional customer interactions

Advised clients on mortgage, educational and personal loans

Executed wire transfers, stop payments and account transfers

Sold cashier's checks, traveler's checks and money orders

Collected member loan payments

Organized, stocked and maintained the teller window area

Reconciled daily cash transactions at the end of each shift

Education

Strayer University, Suitland, MD June 2005

Major: Bachelor of Science in Accounting, 3.2

Contact this candidate