Customer Service Sales

Terry Jung

***** ****** ***** **, *** Vegas

**********@*****.*** 949-***-****

An excited and adventurous professional, I use critical thinking, analytical reasoning, and self-direction to get tasks done and create new perspectives on old precedents. I offer a vibrant personality that will bring unity, flow, and development of the strengths of my co-workers.

PROFESSIONAL EXPERIENCE

Transcepta LLC Software Integrations Specialist March 2017- Feb 2018

• Responsible for development of new vendor integration business rules and refine existing business rules.

• Ensured an excellent on-boarding experience with over 100+ vendors working along side Customer Support team to obtain

• Created Knowledge base articles and data base using SQL

• Analyzed and created reports for existing rule sets and made necessary changes to ensure documents flow properly through the Transcepta system.

• Trained new Vendor integrations specialist about the on-boarding process

• Configured more than 500+ vendor account information using the Transcepta Customer Support Tools Ultimate Software Inc. Ultipro Tax Engine Specialist Dec 2016- Oct 2017

• Participate in the auditing of back end client profile data.

• Responsible for updating and maintain the tax filing solution; master tax.

• Made changes to 100+ State Unemployment Insurance tax rates for Tax filling clients per day while achieving 99% accuracy.

• Resolved discrepancies due to automation errors by making requisite changes such as updating, adding, or inactivating SUI

• Utilized SQL to change tax rates and update SQL scripts n Ultipro Core/Back office.

• Worked closest with Tax notice analysts and assisted with escalated cases and helped maintain/clear out outdated SUI rate cases.

• Deep understanding of Sales Force/Master Tax

• Handle & manage 100+ Mid-market and Enterprise accounts on a daily basis. Vantari Genetics LIMS/LIS Implementation Consultant Dec 2015 – Aug 2016

• Manage the implementation of Helix (a laboratory information management system; LIMS/LIS) into our genetics laboratory.

• Make a schedule out goals and deadlines for LIMS build progress, training, testing, validation and Go-Live.

• Head of 1st and 2nd Tier LIMS support team for all users including sales reps, doctors, lab techs, and billing.

• Write documentation for training manuals, testing scripts, issue tracking, SOPs

• Use Data analytics and Data science to improve business method.

• QA new software and document new processes.

• Recognized by delivering superb support to management and client by promptly providing accurate information in a time-sensitive environment with great communication skills. Vantari Genetics Pre-Analytical lab Engineer Jan 2015- Dec 2015

• Received and accessioned human samples such as oral, buccal, hair, and urine for genetic medical testing.

• Resolved insurance claims and handled highly sensitive patient medical information according to HIPPA.

• Enhanced processes and workflow in the clinical laboratory.

• Worked with DrugLync, a LIMS (Laboratory Information Management System)

• Worked with Xifin (A medical billing software) and has extensive knowledge about the system.

• Headed Toxicology and managed the team as well as trained others.

• Use and manage internal database using SQL

• Data Entry using Excel and Data analytics using Xifin Auction.com LLC Project Management Specialist June 2012 – Dec 2014

• Responsible for managing a team in transitioning real estate workflows into working software, modifying the software to fit their needs, helping teach workers how to use the software, learning and working with the software, and taking responsibility of the success of the project.

• Set up and facilitated meetings involving operational decisions from upper management

• Confirm pertinent information is correct in MLH program prior to submission to closing - Upload and process

important documents (EMD, POF, Entity, etc.) into reconciliation screen -Validate Earnest Money with Escrow Companies.

• Deep understanding working with ERP systems (Sales force and MLH).

• Extensive sales force/customer service calls with clients.

• Assisted Management with decision making and directed the activities of loan review team to identify potential risks and discuss with management. HARD- SKILLSET

• Highly Knowledgeable with Microsoft Outlook, Word, PowerPoint, Excel, and Access

• Broad customer service skills and Management skills

• Spanish, Korean, English and Japanese

• Typing speed: 100 WPM, Advanced Numeric Keypad

• Professional Experience with ERM/ CRM software Management Systems

• Working knowledge of SQL, HTML, CSS, JavaScript and Python SOFT-SKILLSET

• High Problem Solving Skills.

• Adaptability.

• Collaboration.

• Strong Work Ethic.

• Time Management.

• Critical Thinking.

• Self-Confidence.

• Results driven.

• Smart – Easily grasps complex technical and business problems and quickly arrive at viable solutions

• Ethical – Consistently demonstrate high standards of personal integrity

• Get things done – Implement solutions quickly and with excellent quality EDUCATION

[Biola University], La Mirada CA 06/2013

B.S. in Computer Science

GPA: Cumulative 3.2

{Aliso Niguel High}, Aliso Viejo CA

High School Diploma 08/2009

GPA: 3.4

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