Patricia Rodriguez

*** * **** **** **

Kennesaw, GA 30152

562-***-****

ac4nxb@r.postjobfree.com

Experienced, hard-working and highly dependable Executive Assistant/Office Manager partnering with C-Level and Executive team to achieve success. Proven ability to manage work flow and employ professionalism while meeting key objectives.

Bilingual: English and Spanish

AREAS OF EXPERTISE:

Providing high-level administrative support to C-Level Executives and Leadership Team

Organizing Meetings

Create complex travel arrangements and itineraries

Ability to process and reconcile expenses

Proactively maintain multiple electronic calendars, schedules

Event Planning

Managing relationships with clients and vendors

Maintaining confidential information with discretion

Ability to act as a liaison between higher Executives and other employees

Excellent ability to prioritize tasks and manage them in an orderly manner

Strong skills in Microsoft Office Suite

PROFESSIONAL EXPERIENCE

BIRCH COMMUNICATIONS, Macon and Atlanta, GA August 2007 – Present

Executive Assistant/Office Manager, Human Resources (June 2016 - Present)

Manages travel arrangements for Executive and employees. Administrator for Concur system we used through Teplis Travel Agency & negotiated hotel rates across the country.

Oversees and handles logistics for Catering Company meetings/events.

Project Management.

Prepares and processes expense reports.

Manages Onboarding for Sales New Hires while providing a “Ritz Carlton” experience.

Assist with the distribution and processing of incoming mail for the Tax/Finance departments.

Supports the Human Resources department by providing switchboard coverage, and assisting in various facility improvement projects.

Systems and Password Administrator: Works collaboratively with Carrier Relations in preparing forms for admin Id’s, gathering instruction booklets for users and admins, ensuring that our representatives have proper access to all systems needed to assist customers while in the field or call centers (vendors: Windstream, AT&T, Verizon, CenturyLink, Telepacific & ANI).

Assisted with badge system.

Executive Assistant to the CEO & Officers 2008 -June 2016

Provided high-level administrative support to CEO and additional Officers of organization.

Represented the CEO by welcoming visitors, arranging company dinners and other corporate functions; answering questions and meeting requests directed to the President.

Assisted Officers and Senior Management team in: maintaining weekly presentations, organizing meetings (catering, off-sites) and conference bridges, printing and signature of financial and legal documents, ensuring quarterly presentations are developed, keeping officers schedules.

Managed Executive escalation calls and worked collectively with the Executive team to ensure that customer issues were resolved in a timely manner.

Manages travel arrangements for entire organization. Administrator for Concur system we used through Teplis & negotiated hotel rates across the country.

Proactively maintain multiple electronic calendars, schedules.

Catering for the Executive Team and VPs.

Prepared and processed expense reports.

Coordinated on and off-site events and meetings for the organization.

Ordered all office supplies companywide, various equipment orders for Field Operations and IT department.

Active participant in Birch-sponsored CREW events.

Systems and Password Administrator: worked with Carrier Relations in getting forms filled out to gathering admin id’s and ensure that our representatives have proper access to all systems needed to assist customers while in the field or call centers (Windstream, AT&T, Verizon, CenturyLink).

Gathered information and signatures needed for time-sensitive forms and documents.

Administrative Assistant to Director of Customer Communication Organization 2007 - 2008

Assisted Customer Care Director & Managers by maintaining presentations, reports, organizing meetings and conference bridges, maintaining manager schedules, printing and signature of confidential and legal documents, ensuring all reports are submitted to Director of Customer Care.

Responsible for making sure all contracts were up to date, signed & filed.

Prepared and processed expense reports.

Systems and Password Administrator: worked with Carrier Relations in getting forms filled out to gathering admin id’s and ensure that our representatives have proper access to all systems needed to assist customers while in the field or call centers (Windstream, AT&T, Verizon, CenturyLink)

Created/deleted profiles for all new hires and terminations on our ICE system

Responsible for our company badge system, creating & updating badges for employees and visitors.

SOUTHERN CALIFORNIA EDISON, Long Beach, California February 1996 – April 2007

Administrative Assistant 2, Customer Communication Organization

Maintained Management calendars on a daily basis scheduling meetings with clients and staff members, appointments for training sessions, interviews, and travel arrangements as needed.

Corresponded with management both orally and in writing regarding employee information including payroll checks, expense reports, and personnel correspondence using discretion and good judgment.

Managed multiple projects simultaneously under strict deadlines, making critical decisions while effectively prioritizing tasks to ensure timely completion.

Collected, sorted, and analyzed multiple weekly/monthly reports for Managers and Supervisors.

Trained Administrative Assistants, ensuring efficiently trained staffing in department at all times.

Assisted in preparing disability forms, Family Medical Leave Act (FMLA) packets, termination letters, medical certifications, and confidential information pertaining to employee personnel files.

Proficiently prepared and processed documents, spreadsheets, charts, and graphic presentations in addition to maintaining various databases in a timely manner.

Coordinated project schedules with emphasis on forecasting timelines, and allocating resources to guarantee successful and timely completion of each project.

Tracked and processed external vendor invoices including receipt, review, accounting, chargebacks, and approve coordination. Manage files and reports documenting status of correspondence.

Coordinated with Project Supervisor various employee activities to achieve business goals. Managed employee committees concurrently taking initiative to communicate, organize, and achieve multiple fundraiser goals.

Maintained and managed petty cash account for snack machine reimbursement.

EDUCATION

Associate’s Degree in Business Administration, Rio Hondo College

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Concur, WorkDay

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