Account Manager, Executive Assistant, Project Coordinator
Resume:
Florina Rosca
Duluth, GA.
***************@*****.***
SUMMARY
A detail-oriented professional who takes initiative and is innovative and resourceful in organizing and completing multiple tasks effectively. Looking for an opportunity to manage, coordinate, plan, and support operations, projects and administrative functions.
SKILLS
Language Skills: English, Spanish, Romanian- fluent in writing and speaking
Computer Skills: Proficient user of Microsoft Word, Excel, Power Point and Outlook, Familiar with MS Project
Interpersonal Skills: Possesses strong public speaking and effective one-on-one communication skills
Team Work Skills: Able to determine the need to work independently or as an active member of a team
Research Skills: Experienced in collecting, analyzing, organizing and presenting data in both English and Spanish
PROFESSIONAL EXPERIENCE
Independent Contractor 02/2015- Present
Personal Assistant to Executive
Responsible for daily activities including but not limited to accounting, organization, and business planning
Coordinates meetings with vendors and ensures quality service
Plan and execute internal and external client meetings, events and activities
Manages and coordinates personal shopping and appointments
Proactively (and creatively) suggests solutions to improve the quality of life of the executive
Assists other employees with tasks that need additional research and help
Reviews bills and invoices and monitors costs for projects
Creates projects and assignments for academic and social improvement
Provides cost efficient solutions for home improvement
Makes purchases for items and services needed for the maintenance of the home and office
Provides family counseling and support
Rogers Electric 05/2013- 01/2015
Account Manager
Established positive relationships with both customers, internal staff and management in order to improve service
Increased sales and satisfaction for assigned customers by minimum of 25%
Cleared vendor billing issues and improved internal procedures to insure efficiency and timely payment
Solved problems related to service work from technician level to national customers management
Trained and lead all other members involved in the service of the assigned customers
Successfully handled the work load of immediate superior due to unforeseen circumstances for an extended time
Managed very high volume of emails, phone calls to insure quality service and problem solving
Identified growth opportunities and created team strategies for increased success
Rogers Electric 10/2010- 05/2013
Account Specialist
Built and maintained relationships with customers for specific accounts
Solved customer issues and requests together with Account Mangers
Maintained both internal and customer's portals updated on all work orders related to the specific accounts
Cleared billing issues both internally and externally through the implementation of reports, emails and research
Increased sales for the assigned customers
Improved vendor relationships and communication through built trust and speedy response to inquiries and concerns
Created and implemented new procedures and reports in order to improve timely service and payment
Rogers Electric 03/2010- 10/2010
Project Assistant
Aided the project manager in attaining goals, deadlines and tasks related to specific projects
Compiled excel reports of data related to projects to facilitate management
Created and updated purchase orders for materials and lifts
Communicated to vendors to ensure compliance, notifications and project goals
Worked with different departments internally and externally to secure smooth processes and billing
Trained new assistants on daily tasks
Rogers Electric 09/2009- 03/2010
Support Center Representative
Handled high intake of phone calls and emails in a professional manner
Entered and edited work orders
Maintained interdepartmental communication in order to facilitate work flow and customer satisfaction
Communicated efficiently with customers and resolved problems
Updated both internal and customer portals for efficient communication of service
Trained newer reps
Latin American Association 01/2009- 07/2009
Community Outreach Intern
Conducted parenting skills classes within the Mami y Yo Program
Performed data collection and entry for filing and analysis purposes
Designed and applied creative projects and activities for Hispanic children and parents
Promoted services of the association through recruitment efforts and community awareness programs
Initiated, maintained and strengthened relationships with Hispanic families
Assisted in the organization, presentation and review process of educational workshops
In-Home Tutors of Atlanta 08/2006- Present
Spanish Tutor
Empowered students to improve their Spanish proficiency and to achieve better grades in school
Assisted and taught students one-on-one with Spanish projects, homework and translation
Successfully worked with children, teens and adults
Recognized as the most requested Spanish Tutor in the agency
The Connector Inc. Early Head Start 09/2005- 08/2006
Family and Community Partnerships Specialist
Established partnerships with low income families and agencies in the community
Created monthly reports reflecting enrollment and services offered to families
Completed application process and created documents in both English and Spanish
Connected families with community resources through referrals and educational materials
Communicated and offered translation services on a daily basis
Served as advocate between families and other agencies to ensure service rendition according to need
Improved enrollment by 100%
Formed and maintained relationships with families through phone calls, correspondence and meetings
Developed effective relationships with internal staff and programs
Increased community awareness of programs offered through marketing and recruiting campaigns
VOLUNTEER EXPERIENCE
Atlanta North Church – Instructed Community Cooking Classes
Cobb County Juvenile Court- Panel Member
Active Member- Atlanta Downtown Homeless Ministry
ESL Instructor - Family Prevention Resource and Learning Center at Zion
Board Member - All Nations Church
Registration Assistant (English/Spanish) - International Center DeKalb County School System
Vida International- Community Service in Honduras
EDUCATION
Kennesaw State University
Bachelor of Arts in Modern Language and Culture (Spanish) Applied Business Concentration (07/2009)
Bachelor of Science in Sociology Organizational and Social Change Concentration (07/2009)
The Health Sciences Academy
Nutritional Therapist Certification
(11/2015)
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