Florina Rosca

Duluth, GA.

ac4nx3@r.postjobfree.com

770-***-****

SUMMARY

A detail-oriented professional who takes initiative and is innovative and resourceful in organizing and completing multiple tasks effectively. Looking for an opportunity to manage, coordinate, plan, and support operations, projects and administrative functions.

SKILLS

Language Skills: English, Spanish, Romanian- fluent in writing and speaking

Computer Skills: Proficient user of Microsoft Word, Excel, Power Point and Outlook, Familiar with MS Project

Interpersonal Skills: Possesses strong public speaking and effective one-on-one communication skills

Team Work Skills: Able to determine the need to work independently or as an active member of a team

Research Skills: Experienced in collecting, analyzing, organizing and presenting data in both English and Spanish

PROFESSIONAL EXPERIENCE

Independent Contractor 02/2015- Present

Personal Assistant to Executive

Responsible for daily activities including but not limited to accounting, organization, and business planning

Coordinates meetings with vendors and ensures quality service

Plan and execute internal and external client meetings, events and activities

Manages and coordinates personal shopping and appointments

Proactively (and creatively) suggests solutions to improve the quality of life of the executive

Assists other employees with tasks that need additional research and help

Reviews bills and invoices and monitors costs for projects

Creates projects and assignments for academic and social improvement

Provides cost efficient solutions for home improvement

Makes purchases for items and services needed for the maintenance of the home and office

Provides family counseling and support

Rogers Electric 05/2013- 01/2015

Account Manager

Established positive relationships with both customers, internal staff and management in order to improve service

Increased sales and satisfaction for assigned customers by minimum of 25%

Cleared vendor billing issues and improved internal procedures to insure efficiency and timely payment

Solved problems related to service work from technician level to national customers management

Trained and lead all other members involved in the service of the assigned customers

Successfully handled the work load of immediate superior due to unforeseen circumstances for an extended time

Managed very high volume of emails, phone calls to insure quality service and problem solving

Identified growth opportunities and created team strategies for increased success

Rogers Electric 10/2010- 05/2013

Account Specialist

Built and maintained relationships with customers for specific accounts

Solved customer issues and requests together with Account Mangers

Maintained both internal and customer's portals updated on all work orders related to the specific accounts

Cleared billing issues both internally and externally through the implementation of reports, emails and research

Increased sales for the assigned customers

Improved vendor relationships and communication through built trust and speedy response to inquiries and concerns

Created and implemented new procedures and reports in order to improve timely service and payment

Rogers Electric 03/2010- 10/2010

Project Assistant

Aided the project manager in attaining goals, deadlines and tasks related to specific projects

Compiled excel reports of data related to projects to facilitate management

Created and updated purchase orders for materials and lifts

Communicated to vendors to ensure compliance, notifications and project goals

Worked with different departments internally and externally to secure smooth processes and billing

Trained new assistants on daily tasks

Rogers Electric 09/2009- 03/2010

Support Center Representative

Handled high intake of phone calls and emails in a professional manner

Entered and edited work orders

Maintained interdepartmental communication in order to facilitate work flow and customer satisfaction

Communicated efficiently with customers and resolved problems

Updated both internal and customer portals for efficient communication of service

Trained newer reps

Latin American Association 01/2009- 07/2009

Community Outreach Intern

Conducted parenting skills classes within the Mami y Yo Program

Performed data collection and entry for filing and analysis purposes

Designed and applied creative projects and activities for Hispanic children and parents

Promoted services of the association through recruitment efforts and community awareness programs

Initiated, maintained and strengthened relationships with Hispanic families

Assisted in the organization, presentation and review process of educational workshops

In-Home Tutors of Atlanta 08/2006- Present

Spanish Tutor

Empowered students to improve their Spanish proficiency and to achieve better grades in school

Assisted and taught students one-on-one with Spanish projects, homework and translation

Successfully worked with children, teens and adults

Recognized as the most requested Spanish Tutor in the agency

The Connector Inc. Early Head Start 09/2005- 08/2006

Family and Community Partnerships Specialist

Established partnerships with low income families and agencies in the community

Created monthly reports reflecting enrollment and services offered to families

Completed application process and created documents in both English and Spanish

Connected families with community resources through referrals and educational materials

Communicated and offered translation services on a daily basis

Served as advocate between families and other agencies to ensure service rendition according to need

Improved enrollment by 100%

Formed and maintained relationships with families through phone calls, correspondence and meetings

Developed effective relationships with internal staff and programs

Increased community awareness of programs offered through marketing and recruiting campaigns

VOLUNTEER EXPERIENCE

Atlanta North Church – Instructed Community Cooking Classes

Cobb County Juvenile Court- Panel Member

Active Member- Atlanta Downtown Homeless Ministry

ESL Instructor - Family Prevention Resource and Learning Center at Zion

Board Member - All Nations Church

Registration Assistant (English/Spanish) - International Center DeKalb County School System

Vida International- Community Service in Honduras

EDUCATION

Kennesaw State University

Bachelor of Arts in Modern Language and Culture (Spanish) Applied Business Concentration (07/2009)

Bachelor of Science in Sociology Organizational and Social Change Concentration (07/2009)

The Health Sciences Academy

Nutritional Therapist Certification

(11/2015)

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