Customer Service Administrative Assistant
Resume:
Debroah Mace
Los Angeles, CA *****
******.*****.*****@*****.***
linkedin.com/pub/debroah-marie/91/ab1/392
Objective:
Qualifications:
Motivated to learn new skills, able to multitask, follow directions closely, and work as a team player
Good verbal communication skills
Outstanding customer service skills
Experience with Microsoft Word, Excel, PowerPoint, Access, and Outlook
Experience with Quickbooks and Sage 50
Work Experience:
Y.A.L. Bassett, CA
Volunteer 05-Present
Explain and enforce safety rules and regulations
Monitor athletes use of equipment to ensure safe and proper use
Provide training direction, encouragement, motivation to prepare athletes for game and competitive events
Organize and conduct practices
Plan and direct physical conditioning that will enable athletes to achieve maximum performance
Evaluate athlete’s skills adjust coaching techniques, based on the strengths and weakness of athletes
Assign positions for athletes
Duran Paving Los Angeles, CA
Administrative Assistant 01/15-Present
Answered and directed incoming phone calls
Filed and maintained records
Printed, Separated, and distributed client orders to appropriate driver in a timely manner
Ensured clients were kept up to date by including memos with the appropriate invoice
I-Coat
Hard-Coat Technician
Mounted and secured lens in holding racks for SCL coating machine
Monitored SCL machines for proper function
Inspected lenses to detect flaws
Maintained records and work orders
Cleaned and maintained equipment, work areas, or shelves
Placed materials into storage receptacles and identification information for inspectors
Snap on Tools City of Industry, CA
Assembler 09/06-06-07
Assembled, set scales, polished wrenches, labeled with warning labels
Packed wrenches with brochure in cases
Packaged and palletized product for shipping
Acme Portable Machines Baldwin Park, CA
Receptionist 12/01-06/06
Greeted persons entering establishment and determined nature of purpose of visit and made appropriate contacts
Answered and directed incoming phone calls to correct parties
Provide customers with company information
Heard and resolved customer complaints
Filed and maintained records
Collected, sorted, distributed or prepared mail or courier deliveries
Purchased and maintained records of good ordered and received
Amar Ranch Market Pomona, CA
Cashier/Front End Manager 06/80-05-03
Received payment by cash, check, credit card, vouchers, or automatic debits
Issued receipts, refunds, credits, or change due to customers
Maintained clean and orderly check out areas
Answered customer’s questions and provided information
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Trained new hire and evaluate personnel in performing services for customers
Assigned duties for cashiers and clerks
Distributed and collected currency
Maintained and balanced cash registers
Verified and cashed customer’s payroll checks
Education and Certifications
Glendale Community College Glendale, CA
General Office Clerk
Business Skills and Technology
Riverside Community College Moreno Valley, CA
Administration of Justice
Certificates in Microsoft Program 2013-2016
Certificates in Quickbooks and Sage 50
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