Customer Service Manager

Tasha Smith

**** *. ******* ** ****** Rock, AR **206 Cell: 615-***-**** *************@*****.***

Value Offered

Results-driven, customer-centered manager with 7+ years of experience in store management and supervisory positions. Verifiable talent for maintaining profitable retail operations, with success in capitalizing on growth opportunities, implementing promotional/marketing strategies, and upholding fiscal integrity. Articulate communicator and effective trainer skilled in achieving employee buy-in on organizational goals. Respected, trusted manager who upholds highest ethical standards.

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Key Skills

Customer Management

Performance Management

Inventory Control/Shrinkage

Customer Service/Loyalty

Buyer Behavior Awareness

Profit-and-Loss Management

Staff Training & Mentoring

Market & Competitor Analysis

Career

Progression

Babies “R” Us- Little Rock, Jan. 2018 to Present

Inventory Management Specialist

Responsible for improving the customer experience by insuring in stocks. Processed Returns to Vendors or Transfers needed. Manage and address shrinkage and stock loss. Provide leadership to achieve customer service, associate engagement and profitability goals.

Toys “R” Us Little Rock, Oct. 2017 to Jan. 2018

Customer Service Cashier and Logistics Team Member

Provided excellent customer service to customers while in the store and processing returns and any purchases. Responsible for answering phone calls and handling customer issues as needed. Processed trucks on weekly basis and ensured the store was in stock, priced, and grand opening ready.

Nanu’s Place- Little Rock, May 2015 to Oct. 2017

Cashier/Merchandiser

Provide excellent customer service and drive sales through suggestive selling. Focused on store presentation, pricing integrity, in stock positions.

I.C.T-Conway, May 2015 to July 2007

Customer Service Representative/Secretary

Provided excellent customer service to customers. Ensured paperwork was filled accordingly. Organized files and researched information as needed.

McDonalds-Maumelle, April 1996 to Nov. 2005

Cashier, Crew Trainer, Assistant Manager

Recruit and manage staffs of at least 15 employees. Developed a customer service-oriented staff, capable of working as a team in order to improve the customer experience. Manage and address shrinkage and stock loss. Provide leadership to achieve customer service, associate engagement and profitability goals.

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