Customer Service Assistant

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

JANETTA SMITH

**** ******** **** *****, ******, TX 75115 C: 402-***-**** ***********@*****.*** Service-minded Cafeteria Cashier with a four year history providing top tier customer service in a high-volume school operations. Friendly and energetic Teacher Assistant with eight years in assistant teaching in a public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved.

Cafeteria Cashier

Pre K Teacher Assistant

Afterschool Childcare Provider

Customer service mindset

First Aid and CPR Certified

Classroom management

Arts and crafts

08/2013 to 06/2017 Cafeteria Cashier

A W Brown Leadership Academy - Dallas, TX

Handle cashiering responsibilities including food sales according to established procedures with knowledge of the National School Lunch and Breakfast Program. Balance cash drawers and receipts; documenting any discrepancies. Effectively identify defects in the preparation and service of food and implement improved quality control procedures. Assist in other area of cafeteria including set up and break down of serving areas; receive, stock and rotate incoming and outgoing inventory. maintain a neat, clean and safe work environment. 08/2005 to 08/2013 Teacher Assistant

A W Brown Leadership Academy - Dallas, TX

Conducted small group and individual classroom activities based on differentiated learning needs. Promoted language development skills through reading and storytelling. Assisted 5 -6 children per station during small group learning periods. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Physically and verbally interacted with students throughout the day to keep them engaged. Applied the positive reinforcement method to redirect negative behaviors. Encouraged students to be understanding of and helpful to others. Developed professional relationships with parents, teachers, directors and therapists. 08/2007 to 06/2017 Afterschool Childcare Provider

Fellowship Enrichment Program/Golden Eagle Program - Dallas, TX Managed students through transition from a formal school environment to the after school program. Maintained accurate attendance records along with daily records of classroom activities, behaviors, and snacks. Promoted good behaviors by using positive reinforcement methods. 10/2000 to 04/2002 Health Claims Processor

UTSWHS - Dallas, TX

Processed medical claims for various healthcare departments. Effectively resolved discrepancies in billing. Communicated with patients regarding any outstanding balances for prompt resolutions.

10/1988 to 02/2000 Subrogation Coordinator

UICI - Irving, TX

Obtained relevant evidence and information regarding suspicious claims. Reduced loss ratios through fair and prompt processing of claims. Interviewed claimants, medical specialists and employers to determine pertinent claim information. Conducted interviews, gathered detailed information and completed investigations. Identified and collected evidence and determined its value to a specific claim. Recommended settlement offers and negotiated payment arrangements.

American Safety & Health Institute - Dallas, TX, Dallas CPR and AED Certification Oct 01, 2105 - Oct 01, 2017 2005 Associate of Science: Child Development / Teacher Prep Mountainview College - Dallas, TX, Dallas

ACTIVITIES AND HONORS

Phi Theta Kappa Society

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