Senior Customer Service Representative

Summary

A customer service professional offering experience in various industries including Telecom and Promotional Products. Outstanding interpersonal and communication skills with experience managing and supervising a team. Able to work effectively independently or as part of a team.

Core Skills

* Customer-Focused * Resolving Issues * Negotiation

* Leadership * Talent Management * Talent Motivation

Experience

Senior Customer Service Representative May 2015 – Mar 2017

Verizon Wireless, Wallingford, CT

Resolved Advanced Billing & Technical Issues

Made Outbound Calls to Generate Business & Retain Customers

Coached & Assisted Peers in the Absence of Leadership

Worked Exclusively with High Value & High Risk Customers

Training Aid Oct 2014 – May 2015

Verizon Wireless, Wallingford, CT

Developed New Talent into Customer Service Representatives

Provided Training in A Live Environment & Classroom

Served As An Acting Supervisor & Handled Escalated Customer Calls

Conducted Weekly Meetings With Each Representative To Aid Progress & Performance

Conducted Weekly Team Meetings to Discuss Team Goals & Industry Trends

Customer Service Representative Oct 2012 – Oct 2014

Verizon Wireless, Wallingford, CT

Handled Basic Billing & Technical Issues

Assisted Customers with General Account Maintenance

Experience (Cont.)

Account Administrator Mar 2010 – Sept 2012

Adventures in Advertising New Dimensions, Elmsford, NY

Provided Consultation For Logo Design & Campaign Ideas

Designed Logos & Generated Graphics For Ads & Products

Assisted Clients with Determining Promotional Product Needs

Coordinated with Suppliers to Ensure On Time Delivery of Products

Education

Bachelor’s of Business – Marketing

Berkeley College, White Plains, NY

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