Customer Service Sales

CHRISPIN K. FOYLE

**** ** **** ******* ****: 754-***-****

Fort Lauderdale, Florida 33311 Email: ********@*****.***

BACKGROUND SUMMARY

Over 24 years’ experience in sales and customer service industry with a proven track record to operate in a variety of administrative and supervisory functions across a wide range of industries. Progressive work experience in cross selling, negotiating, prospecting, closing, research and development and strong business acumen. Articulate written, verbal communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

Great Health Works, Fort Lauderdale, Florida 2016- Current

Wellness Product Consultant

Help customers find products to match their needs

Help growing the wellness product market among customers

Sunshine Industries, Fort Lauderdale, Florida 2015- Current

Independent Consultant

Plan and execute research and development on free energy products

Direct prototyping of various products

Develop cryogenic proposals for drying and treatment of components for various industries

Cross Country Home Services, Sunrise, Florida 2011- 2015

Retention Specialist

Work directly with customers, answer questions, assist with renewals and cancellations, enhance confidence in Cross Country Home Services to deescalate calls and retain services.

Utilize consultative negotiation/sales and customer service skills to identify sales/retention opportunities

Capture information and enter data into the computer system in a timely and accurate manner

Demonstrate strong product/technical knowledge

Reduced customer cancellations by 37%

Florida Career College, Lauderdale Lakes, Florida 2010-2011

Recruiter

Implemented the recruiting strategy on campus, enhancing the organization’s brand and reputation at select local and regional colleges.

Informed and assisted prospective students and their parents about academic programs and admissions requirements

Established and maintained relationships with career centers, faculty and students

Assisted in the development and execution of the summer intern program in assigned offices

Recorded, updated and analyzed all recruiting data for school and local office initiatives

Collaborated with experienced hire recruitment team on front to end recruiting

Kaplan University, Boca Raton, Florida 2006 - 2009

Admissions Advisor

Worked with prospective students; from educating prospective students on programs to qualifying them for enrollment.

Enrolled students and advised on program selection, test counseling, registration through Networking

Adhered to laws and regulations governing student recruitment activities as well as Kaplan Code of Business Conduct and Ethics

Exceeded performance standards set by admissions management. Demonstrated ability to build student loyalty and retention

Mentored and assisted in training of new hires

Bells trading Ltd, Kingstown, St. Vincent & the Grenadines

Branch Manager 2002 – 2006

Trained, motivated, informed, and worked with branch employees to facilitate a positive customer experience, ensured operational efficiency and grew store sales.

Built strong customer relationships, loyalty and retention through superior customer service

Negotiated payment schedules and increased revenue collection by 38%

Managed staff of 7 employees

Utilized sales skills to promote company’s products, services and education programs.

Received commendation for Branch manager of the year for 3 consecutive years

Grow store sales to 42% by proactively identifying prospects, cold calling and utilizing available marketing tools to generate new leads.

EDUCATION

Bachelors of Science, Business Administration major (on break)

Kaplan University, Fort Lauderdale, Florida

License Practical Nurse

Atlantic Vocational, Margate, Florida

COMPUTER SKILLS

Microsoft Word Excel PowerPoint Windows NT Microsoft office Outlook Oracle

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