Administrative Assistant Customer Service

Lottie B. Harper

**** *. ******** **. - *** Flr.

Chicago, IL 60610

872-***-****

**************@*****.***

EXPERIENCE

Home Health Care Worker (Grey Hares) – Chicago, IL 06/14 thru 07/15

Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager

Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

Bathed/cooked for patients

Dispensed medications

supervised weekly outings

Summer Intern (Dept. of Human Services) – Chicago, IL – 05/10 thru 10/10

Scanned or read incoming materials to determine how and where they should be classified or filed

Inputted data such as file numbers, new or updated information, document information codes into computer systems to support document and information retrieval

Performed general office activities such as typing, answering telephones, operating office machines, processing mail or securing confidential materials

Customer Service Rep. (Uniscribe Professional Services/Deloitte & Touche) – Chicago, IL – 06/05 thru 09/07

Checked to ensure that appropriate changes were made to resolve customers' problems

Kept records of customer interactions or transactions, recording details or inquiries, complaints, or comments, as well as actions taken

Prepared UPS, FedEx, DHL and Airborne packages for delivery across the US/World

Sorted mail to be delivered throughout company

PREVIOUS EXPERIENCE

Administrative Assistant (Sprint) – Rosemont, IL

Administrative Assistant (American Osteopathic Association) – Chicago, IL

Administrative Assistant (University of Illinois at Chicago) – Chicago. IL

Stenographic Secretary (United States Court of Appeals) – Chicago, IL

SKILLS

Proficient in the use of office equipment i.e. fax, xerox, phone systems and dictation via recording devices

Understanding of Office Suites, PowerPoint, Microsoft Office

Typing speed of 60-70 WPM

Filing, excellent interpersonal and communication skills

Receptionist

EDUCATION

Home Healthcare Worker (Jewish Vocational Services) – Chicago, IL – Certificate obtained

Stenographic Secretary (Taylor Business Institute) – Chicago, IL – Certificate obtained

Office Occupation (Fenger High School) – Chicago, IL – High School Diploma obtained

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