Customer Service Microsoft Office

MATIAS VILLEGAS

P: 786-***-**** E: ********@*******.*** A: 7821 NW 116th Ave, Medley FL. 33178

PROFILE

Self-driven; resilient, tenacious, results-oriented professional. Trustworthy, responsible with a great capacity and enthusiasm to perform any task at hand. Straightforward, a go getter and professional communicator, who learns quickly, pays attention to detail, and thinks creatively, strong leadership and great interpersonal skills. Able to work independently using good business judgment, proactive personality. Strong organizational, project and time management and problem-solving skills with impeccable multi-tasking abilities

VALUE ADDED

●Strong ability to manage several different projects simultaneously and with grace under pressure.

●Ability to multitask and prioritize effectively in a fast paced office environment

●Excellent written and verbal communication skills.

●Excellent operations, and logistical skills

COMPUTER SKILLS Proficient in Windows, Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and softwares.

LANGUAGE ABILITIES Fully bilingual in English and Spanish.

EXPERIENCE

Chopard Shipping Clerk

Miami, Florida July 2016 - Present

●Strengthened interdepartmental collaboration

●Increased productivity with the development and implementation of strategic initiatives and special projects.

●Supervise receipt of merchandise to ensure only Distribution Center-designated products are accepted; ensure daily logs reflect products received.

●Developed strong ongoing rapport with other departments within the company to improve communications and efficiency.

●Increased efficiency by creating a database for all shipments.

●Managed system inventory data and performed routine audits to maintain inventory and data integrity.

●Increased department productivity by creating standardized documents and a highly accessible tracking system

●Examined contents from incoming shipments and reconciled items received or shipped with records to maintain accuracy of incoming and outgoing shipments.

●Prepared work orders, bills of lading, and shipping orders to efficiently route materials.

●An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Vital Pharmaceuticals, Inc. Shipping Clerk

Weston, Florida February 2014 – July 2016

●Provided extensive one-on-one and telephone customer service.

●Increased office productivity by creating codes and inventory which provided easy access and decreased unnecessary procurement of materials

●Recommend strategies to increase and improve productivity, efficiency, and accuracy to reduce costs.

●Increased productivity with the development and implementation of strategic initiatives and special projects.

●Identified and communicated material and inventory issues or shortages to mitigate production disruptions.

●Coordinated shipments and deliveries, and communicated with carrier to deliver shipping and receiving instructions.

●Developed strong ongoing rapport with other departments within the company to improve communications and efficiency.

●Direct warehouse functional areas, including receiving, replenishment, shipping, order filling, and returns to ensure on time and accurate receipt and delivery of inventory.

●Answer telephone inquiries from customers and stores regarding the status of their orders and other service issues.

●Received shipments from third-party suppliers, and packed and shipped material to vendors and shipped finished products to customers both national and international.

●Maintained quality control seeking new ways to improve customer service.

EDUCATION

RONALD REGAN SR. HIGHSCHOOL High School diploma

Miami, Florida 2011

MIAMI DADE COLLEGE Associate in Arts

Miami, Florida Still attending

VOLUNTEER WORK

●Big Brother / Big Sisters

●Math Tutor

●Run for Life

●Animal Shelter

●Homeless Shelter

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