Customer Service Manager

Laurie Lutz

Hanford, CA *****

************@*****.*** - 559-***-****

I have 15 plus years in customer service and 9 plus years in management. I love working in customer service, helping customers to see customers happy & satisfied. Authorized to work in the US for any employer

WORK EXPERIENCE

Store Manager

7-Eleven - Hanford, CA - February 2008 to December 2015 Responsibilities

Cashiering, paperwork, bank deposit, buy change for stores, schedule for employees, ordering products/ supplies for stores, dealt with customer complaints if any. Had weekly meetings with Field Consultant. Did Out of Stock reports, a long with other types of reports. I also did hiring/firing of employees. I was running both Hanford & Visalia store(same owner).

Assistant Manager

Dollar Tree - Hanford, CA - October 2005 to January 2008 Responsible for opening & closing of the store, deposit for the bank, ordering products, training new employees, handled return or broken products, customer complaints, stock shelves, operated cash register as needed, and other tasks as needed

EDUCATION

Business Administration

San Joaquin Valley College-Visalia - Visalia, CA

August 1995 to April 1996