Customer Service Social Media

Jordin Taylor

**************@*****.*** Cell: 813-***-****

***** ********* **. *****, ** 33618

Cognizant Technologies – Tampa, FL

**/****- ******* (Social Media Content Moderator

Reviews social media including video’s to ensure it meets client criteria.

Flags and reports inappropriate material

Average accuracy rate of 97 percent

Working knowledge of all forms of social media

Excellent computer skills

Trinity Services Group – 477 Commerce Blvd, Tampa, FL 34677

1/2017-6/2017 – (Office Temp)

•Reviewed and compared data for system conversion from Ultipro to Kronos

•Added employees pay card information on Global (GCC) website

•Data entry as needed

Macy’s – Westshore – 298 Westshore Plaza, Tampa, FL33609

01/2013- 9/2014 – (Support Member)

•Packaging and Shipping

•Stock Room Management

•Product Pricing

Macy’s – Westshore – 298 Westshore Plaza, Tampa, FL 33609

10/2012 – 01/2013 – (Sales Associate)

•Open/closed registers

•Restock area

•Provide customer service to guests in terms of locating merchandise, sizing, pricing etc.

•Sale/up-sale and process returns

Radio Shack – Westshore - – 298 Westshore Plaza, Tampa, FL 33609

10/2012 – 01/2013 – (Sales Associate)

•Open/closed registers

•Restock area

•Provide customer service to guests in terms of locating merchandise, sizing, pricing etc.

•Sale/up-sale and process returns

Walmart – 14941 N. Dale Mabry, Tampa, FL 33618

8/2011 – 10/2012 ( Sales Associate)

•Stock shelves throughout the store

•Provide customer Service throughout the store answering inquiries about products

•Cashier as needed

Freedom Solutions, 19046 Bruce B Downs Blvd, Tampa, FL 33647

8/2010 – 8/2012 (Customer Service)

•Helped with customer inquiries over the phone and in person.

•Processed phone and online orders for shipping

•Re-stocked computer products

•Other duties as assigned

Did not work for 2 years to focus on my education

Education: Hillsborough Community College – Current Student (2yrs completed) -Major Business Management

Systems: Microsoft office 2010, Excel, Google Chrome, Word, Power Point, Firefox, Ultipro – HR/Payroll System, Global Cash Card

References: Available upon request

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