Annette Harden

**** ********** ***** *******, ***** 77047 832-***-**** ac4ntz@r.postjobfree.com

OBJECTIVE

To bring enthusiasm, dedication, and a strong work ethic, combined with a desire to utilize my interpersonal skills obtained through experience in customer service, leadership, safety, and the ability to work as a team player, while seeking an opportunity to add value, knowledge and professional growth within your organization.

KEY SKILLS

Office Skills:

Alpha/Numeric Filing

Coordinating/Scheduling

Records Management

A/P, Purchase Order, Tracking

A/R, Billing & Collections

Cash Handling & Pricing

Front Desk Reception

Retention & Training

Sales & Marketing

Computer Skills:

MS Excel

MS Outlook

ER One Ticketing

Word Perfect

CSG System/ACSR

GAAP

PROFESSIONAL EXPERIENCE

Customer Service Consultant and Sales, Comcast Corporation Houston, Texas, February 2010 to March 2016

Greet customers, attend marketing events and generate referrals.

Access CSG system to check credit, process transactions, create work orders and schedule installations.

AR, batch and balance payments to EFT, reconciliations and bank deposits. Collections and resolve billing issues.

Educate customers and fellow team members with data gained from SAP Learning Portal and Competitive Edge.

Mentor and train New Hires. Maintain high energy and detailed product knowledge. Maximize customer experience.

Proactively retain existing customers from canceling service using retention techniques. Ticketing and troubleshooting.

Handle high volumes of cash.

Auditor, Time Warner Cable Houston, Texas, March 1992 to January 2010

Developed and maintained effective relationships within the team and individuals throughout the organization.

Executed planning, research, and reporting of operational audits to ensure compliance with policies and procedures.

Ensured audit assignments were documented, accurate and completed according to department standards.

Generally Accepted Accounting Principles (GAAP). Assisted in the development of audit objectives, scope and plans.

Performed process mapping, risk assessment, risk and control identification, audit test design and execution.

Prepared audit findings and fulfilled management recommendations. Contributed ideas to the internal audit team.

Team Lead in absence of supervisor.

Customer Service, Time Warner Cable Houston, Texas, June 1989 to February 1992

Specialized in providing superior customer service with all interactions while evaluating potential product needs.

Controlled inventory, processed transactions, and handled high volumes of cash and other payment activities.

Managed fast resolutions of products and customer care issues. Billing, exchanges and technical support.

Prioritized and dispatched service and installation requests. Ordered reschedules and assigned jobs to technicians.

Proactively followed-up with customers regarding recent sales, satisfaction with service and/or technical issues.

Team Lead in absence of supervisor.

EDUCATION

Diploma, Evan E. Worthing High School Texas Southern University

Houston Independent School District Houston, Texas Studied Marketing – Houston, Texas

References available upon request.

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