Customer Service Information Technology

Ema Ajakaiye

972-***-**** ***********@*****.***

PROFILE:

Senior Business Analyst with experience in assessing business requirements for SDLC-driven IT projects for 6+ years in multi-functional environment. Expert at gathering, analyzing, documenting, testing business requirements and reporting in direct support of business objectives. Analytical, detailed oriented, with extensive experience working in healthcare, information technology, and customer service environments.

CORE COMPETENCIES:

Highly skilled and experienced in Agile Scrum and Waterfall methodology process for diverse requirements.

Adept at managing all phases of project life cycle from needs assessment through implementation.

Exceptional multi-tasking skills with a wide-range of technical abilities and proficiency in several applications and hardware platforms.

Outstanding leadership abilities: Team builder who engages stakeholders in Business and IT at the global level by establishing clear goals and delivering results.

• SDLC Methodologies • System Analysis • Requirements Gathering • Documentation • Process Design • Training & Support

• Gap Analysis • UAT Testing • Agile/SCRUM/Waterfall

• Project Coordination • SQL • Wireframing

EXPERIENCE:

TM CONSULTING

Contract: ONCOR

BUSINESS ANALYST 10/2015-Present

Agile business analyst role for a software company. Assessed’ existing procurement software and performed upgrade/system redesign.

•Worked with Scrum Masters, Product Owners and Agile DEV teams to deliver MVP to stakeholders in 3-week iterations. Refining backlogs, writing, prioritizing and estimating user stories with acceptance criteria. Participating in sprint planning, daily scrums, demos and sprint retrospectives.

•Analyzed business requirements to understand the business needs and to determine how systems and applications can best utilized to fulfill those needs.

•Serve as the primary liaison between the Business, Development and Testing teams throughout the project life cycle.

•Led requirements review sessions with internal and external stakeholders to ensure that the software meets business needs.

•Participated in and supported capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

•Performed user acceptance (UAT) and integration testing to ensure that system conforms to requirement.

•Analyzes impact of proposed solution across the business and develops use cases to demonstrate the business requirements to the IT (Information Technology) Team and Business Teams.

•Trained users on how to use the new deployed software application.

•Helped in resolving problems and questions from end users during training and go-live.

•Attending several process improvement meetings to improve end user satisfaction and efficiency.

TM CONSULTING

Contract: ANCONNECT, LLC

BUSINESS ANALYST 12/2012-09/2015

Worked on several projects with the main project centered on a system upgrade to eliminate specific,user errors by allowing the production equipment to communicate directly with the documenting software. This was achieved by implementing the Tempo software to make these connections possible.

Interacts with Subject Matter Experts (SME), Project Managers, Developers, QA Resources and

Participated in JAD session for managing requirements and elicit Use Cases.

•Create use cases and test cases for business and technical requirements.

•Works in transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD).

•Works with different business users to develop Business Requirement Specifications and gathered Business Rules, Functional & Non-Functional Requirements.

•Lead report specific project activities including prioritizing, developing schedules, determining resources, preparing plans, data and documentation, and resolving issues.

•Serve as the primary liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle.

•Running JAD sessions and Conducting external stakeholder interviews

• prioritize business requirements with the business sponsors, technical product owner and stakeholders, Running JAD sessions and Conducting external stakeholder interviews

•Creates Use Case Diagrams in order to show the interaction between the Actors and Use Cases as well as showing the relationship between the Use Cases.

•Presents information, analysis, ideas, and positions in a clear and convincing manner to both technical and nontechnical audiences.

•Coordinates with QA team to make sure they understood the testing requirement properly.

•Coordinates the UAT with the SME'S to make sure that all the Business Requirements are implemented.

•Manage the software defect resolution process by analyzing and prioritizing defects based on client needs

MAYOR INNOVATIONS/

Junior BUSINESS ANALYST 08/2010-11/2012

Performed client-facing duties for a consulting firm that specialized in Business Intelligence implementations using Waterfall methodology.

•Worked closely with end-users to gather requirements, create functional Specifications (FRD) for system upgrade, enhance reporting standards, and interface through addition of new features and functions.

•Contributed to all stages of SDLC through go live.

•Demonstrated expertise by designing and assisting in testing for several departments, including Finance and Sales.

•Develop Power Point Concept slides, STT Step by Step simulations, Job Aids, Training Bulletins and Quick Reference Guides for end user training.

•Communicate with software developers to provide and receive SME knowledge related to the business process.

•Participate in requirements discussions and demonstrations.

EDUCATION:

University Lagos Nigeria-09/2005-05/2009

B.Sc. Business Administration

TECHNICAL SKILLS:

IT Tools: SQL, JIRA, Rally

Testing: HPQC, HPQTP

MS Office & MS: Excel, PowerPoint, Word, Access, SharePoint, Project, Visio,

Methodologies: Agile/ SCRUM, Waterfall

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