Customer Service Representative

Joyce Hubbard

**** ***** ****** ****** * Chicago, Illinois 60620 * Phone: 773-***-**** * Email: *******@*****.***

Professional Summary

Dependable customer service supervisor, with strong multi-tasking and effective problem solving abilities.

Proficient at operating cash registers and point of sale systems to efficiently process customer payments.

Looking to utilize over 20 years of experience in competitive environment.

Skills

Payment Processing, Credit Card Processing, Multi-tasking Abilities, Quick Learner, Friendly Demeanor,

Effective Problem Solver, Adherence to high customer service standards, and Customer-focused.

Relevant Work Experience

• Performed general office duties, such as ordering supplies.

• Opened, sorted, and distributed incoming correspondence, including faxes and email.

• Supervised and trained other clerical staff and arrange for employee training by scheduling training or

organizing training material.

• Interpreted administrative and operating policies and procedures for employees.

Work History

Illinois Lending Corporation/Customer Service Representative 11/2017-

Assisting customers face to face, also over the phone. Review and process loan documents.

Enter data that is submitted via applications. Perform collection calls on past due loan payments

City of Chicago /Supervising Clerk/Payment Representative 08/1997 – 05/2016

Provided customer service at a City Payment Center, accepted and processed payments for city taxes, business

and animal licenses, vehicle stickers, parking citations, warrants for collection, and other fees or services.

Performed related duties as required., received and processed customer payments by mail and in person.

trained new cashiers and management on policies and procedures. I oversaw team of 10 cashiers. Monitored

areas for security issues and safety hazards. Performed store opening/closing and shift change actions.

Reconciled and balanced cash, checks, and credit card payments with billing and payment documents. Re-

calculated dollar amounts owed to ensure accuracy of payments received. Prepared daily transaction reports of

total monies received and ensured the proper coding of transactions and crediting of accounts.

Education

City of Chicago Point of Sale training

Point of Sale software training for Payment Manager system, learned on utilizing and inputting payments for

all City of Chicago bills.

City of Chicago Canvas training

Debt inquiry system for parking tickets, learned how to run reports, initiate inquires, process payments, and

search database system

City of Chicago Customer service training

Participated in several workshops focused on improving customer service skills, such as conflict resolution,

providing extraordinary customer service, and in creating a fabulous experience.

City of Chicago Supervisor training

Received training focused on managing personal, understanding work place conflicts, delegating and

managing, understanding individual workstyles, and team building.

Calumet High School, Chicago, Illinois Diploma Received

References: Available Upon Request

Contact this candidate