Tracy Hou, PMP, PMIACP

Utilizing ** years’ experience in IT Software Application development and 10 years’ experience in IT project management to pursue a challenging Project Management position.

SUMMARY

PMP and PMI Agile Certified Practitioner

A Master’s degree in Computer Science. Excellent analytical and problem-solving skills.

Thorough understanding of several industry verticals includes Oil & gas, Energy/Power, Nuclear/Fossil, E&C, and HealthCare

Strong technical background with business acumen and industry domain knowledge.

Excellent communication and people skills.

EXPERIENCE

Houston Methodist Hospital (December 2015 – Present)

Project Manager/Lead BA

Lead/manage organizational software application development strategic and tactical projects focusing on various methodology: mainly Agile/Scrum and Waterfall. Manage projects from concept through business case development to implementation. Work closely with IT PMO to align with standards and guidelines

Project Manager (Agile/Scrum, XP)

Houston Methodist Mobile App (iOS and Android)

Houston Methodist Cancer Center Clinical Trial App (iOS and Android)

Methodist Physician Second Opinion Application

MASS (Methodist Alert Subscription service) Application

Methodist Online Giving Form Application

HMPO Patient Access Optimization Project

Main Responsibilities includes:

oWork with product sponsors and owners to initiate ideas, build product vision, create business cases, scope.

oWork with IT counsel and project steering committee to present business cases

oProvide ROI forecast per release and cost estimation

oTeam with resource manager to estimate and secure resources for the projects

oWork with product owners to identify Minimum Viable Product (MVP). Provide analysis of the effort, and an estimation to arrive at a schedule of delivery (release plan). Ensure the product that is delivered aligns with the stakeholder/customer’s goals

oWork with product owner on creating product roadmap, create product backlogs, while help to prioritize iteration backlogs.

oWork with customers and development team on creating user stories/PBIs

oWork with development team to develop release plan, iteration planning and forecast the numbers of deliverables possible in an iteration.

oResponsible for managing the scrum process with the coordination of scrum team in Agile methodology. Ensure the correct use of scrum process. Facilitate daily scrum, sprint planning, sprint demo, backlog grooming and retrospective meetings. Help development team to track and remove impediments, identify risks and help to mitigate the risks.

oUtilizing TFS to help development team on creating PBIs/tasks, track tasks and monitor progress

oMonitoring through TFS source control to ensure development team check in and pair changes and any code refactoring to project codebase

oWork with development team on Continuous Integration by Continuous Testing, Pairing, Automated Testing, UAT testing facilitation.

oFacilitate bi-weekly status meetings with stakeholders to report project progress in sprint review/demo meeting and coordinate feedback with development team on any potential changes on next Sprint planning.

oProactively manage changes in project scope, identify potential risks, escalate issues and ensure contingency plans are put in place.

oResponsible for providing burndown and burnup charts, velocity charts to PMO and department manager to report project status and check point meetings

oResponsible for managing and reporting project status per IT PMO standards, by tracking project timeline, providing weekly status reports.

oResoponsible for communication, training and adoption

oCoach and mentor project team member on Agile/Scrum methodology and process

Project Manager/Lead BA (Waterfall)

Physician Referral Solution (Kyruss)

Web Platform upgrade (Sitecore consumer)

Project Server- SharePoint 2013 migration

Main Responsibilities:

oLead projects throughout SDLC guidelines and ensure projects were on time and within budget.

oManage vendor selection: assist Marketing, Product Relations among others, in vendor selection and needs assessment to arrive at the solution and or vendor partnership

oRecommend, leverage and help to allocate resource with internal, contract and vendor resources

oWork with IT counsel and project steering committee to present business case

oEnsure project scope is well defined and requirements documents are well gathered.

oProvide cost estimation

oTeam with resource manager to estimate and secure resources for the projects

oFormulate project plans including scope, budget, schedule and risk

oDevelop project timelines. Monitor and track project critical path and schedule variance

oGuide and support change control process, ensuring changes logged, analyzed, authorized and implemented

oManage risks and issues, ensure they are identified, mitigated and reported

oEnsure project plans and schedule are accurate and complete

oManage and support project documentation processes, ensure all documentation required in place and work collaboration sites are used appropriately

oMonitor, measure, and report on project performance and status via reporting to multiple levels within the organization

oMonitor budgets, resources, supplies (software, hardware) to keep workflow steady

oLead project meetings (weekly status, monthly check point) to monitor projects progress, assist if problems arise, and provide guidance or expertise when needed

oEnsure effective and consistent communication at all levels that give clear sight of progress of the project, its projects and functions.

oResponsible for Change Management Control process

oResoponsible for communication, training and adoption

Occidental Petroleum Corporation

Project Manager/Sr. BA (June 2012 – November 2015)

Project Manager – Domestic/ International SharePoint 2013 TeamSites migration project (Agile/Scrum methodology)

oAnalyze and evaluate business users/stakeholders’ needs to elicit and document requirements including scope, business case, and functional requirements documentation. Prepare business requirements documentation including workflow charts and diagrams to specify in detail features/functionality and processes.

oLead project management team on decision making, quality control, cost control, and schedule planning.

oAnalyze/Manage budget, cost, schedule, delivery status and project progress.

oMaintain frequent and direct communication with senior managers, directors and project sponsors to provide technical expertise and project status.

oAllocate/Prioritize project resources.

oLead to facilitate technical understanding, business requirements and coordinate technical activities within project team.

oDevelop weekly status reports and monthly checkpoint reports to provide updates on project progress and identified issues to project sponsors and stakeholders.

oManage/coordinate vendor selection, procurement, implementation and QA.

oDevelop/Manage communication plan/documentation and training materials; coordinate and facilitate UAT sessions. Provide/Assist with end-user training.

oAnalyze and identify data entry/load errors to maintain system efficiency and accuracy after technical implementations.

Project Manager – Microsoft Project server and PMO SharePoint teamsite Upgrade

oDirect/Facilitate PMO office to upgrade company’s PMIS system and IT PMO SharePoint teamsite.

oCollaborate with various IT groups to gather/document requirements to upgrade the existing PMIS system to Microsoft project server; work with vendors to identify the best use cases to optimize PMIS process and procedure.

oLead SharePoint project team to upgrade PMO SP team site from SharePoint 2010 foundation to SharePoint 2013 Enterprise.

Project Lead/Business System Analyst – FileNet P8 Upgrade Project

oGather/analyze functional requirements and recommend improvements on existing business processes. Specify system technical requirements for upgrade procedure.

oProvide analysis/project coordination during all phases of Implementation/Deployment of system upgrade

oLead reviews of requirements with stakeholders to obtain agreement and sign off of production UAT

FileNet P8/Kofax Data Migration Lead on $200 million California Resources Company spinoff project.

oTook a lead role during multiple phases of project and managed system/server/data migration process/delivery

oReported progress and escalated issues in a timely manner to ensure successful completion of the projects

Business System Analyst on McLaren and FileNet P8 Integration Project

oDeveloped customized solutions to effectively troubleshoot and resolve problems with application architecture.

oMaintained an application issues log to capture any system or business process issues, enhancements, bugs or new requirements

The Shaw Group Inc.

Sr. Business System Analyst/Project Manager (Jan 2009 – Jun 2012)

Project Manager/Lead BA on $100 Million China Nuclear project

oServed as a liaison between a range of business units and IT departments. Established great working relationship as one of the company’s key IT contacts with SNPEC, JPMO and other Chinese Nuclear government entities on Nuclear Plant projects.

Project Lead on SharePoint 2007/2010 and Documentum 6.5 integration project

oDeveloped and delivered functional requirements and technical specs which served as primary direction for the development team. Identified and documented business processes used by project personnel at the job sites

oDesigned and executed test plans. Provided training and developed training presentations to business groups/users.

Project Lead/Lead BA on WestingHouse and Shaw Seamless Transfer (Data Slave) project

Project Lead/Lead BA on Engineering Annotation Tool(Brava) and Documentum Webtop integration project.

Project Lead/Lead BA on company Documentum workflow design and development projects.

Project Lead/Lead BA on WestingHouse and Shaw Seamless Transfer (Data Slave) project.

Spark Energy and Gas LLC., Houston, Tx

Sr. Business System Analyst (Jun 2007- Dec. 2008)

Ensured projects adhere to company project management methodologies and standards, including appropriate documentation and controls.

Developed technical solutions and management processes to achieve overall objectives by utilizing business process techniques (BPMN, UML) which includes implementing the systems and applying the software solutions

Worked with business units, end users and development team to gather software functional requirements as well as design, configure and deploy appropriate technical solutions.

Provided solution/assistance on any SQL reporting related issues.

Supported PMO office in developing project plans, estimates and structure on business engagements.

Supported QA team with unit testing, integrated testing, UAT, and functional testing. Provided end user training.

Cal Dive International Inc., Houston

Lead Programmer/Business Analyst (July 2001– Jun 2006)

Designed, developed, upgraded and maintained two major in-house financial software solutions.

Surveyed and analyzed the company’s software application needs, projected IT budget growth, and gathered user’s support for potential new software development and associated funding.

EDUCATION

MS in Computer Science University of Houston, Houston 2001

BS in Computer Science Nanjing University, China 1998

SKILL SET

Project Management - Certified Project Management Professional (PMP)

Project Management – PMI Agile Certified Practitioner (PMIACP)

Project Management Knowledge of agile methodology and frameworks, tools: Scrum, Kanban, XP, FDD, TFS, etc.

Database - SQL Server 2016, SQL Server 2016 Reporting Service

Programming language – net, Java, C++,

Microsoft Office Tools – MS project, Visio, Excel, PowerPoint, Word,

Content Server Management System – FileNet P8, Kofax, KTM, Documentum Application Builder, Documentum Composor, Documentum Form Builder, Documentum Processor Builder, Documentum ODBC Reporting Services, Apache Tomcat, DQL, Brava, Captiva

REFERENCES

Available upon request

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