Timothy J. Fenton

Raleigh, NC

ac4nst@r.postjobfree.com 774-***-**** www.linkedin.com/in/timothyfentonj

Operations and Engineering Program Manager

Facilitate Engagement and Drive Solutions Mobilize Teams Reduce Risk and Eliminate Waste

Supervise and drive all phases of project lifecycle, with diverse background in insurance, manufacturing, and retail banking. Demonstrated results in orchestrating operational excellence and e-compliance disciplines. Quickly identify problems, create processes, and execute quality deliverables.

Coordinate end-to-end IT lifecycle, change, release, and service quality for client channels. Serve as focal point for all functions. Research and recommend innovative technologies and approaches for enterprise infrastructure management, upgrades, and improvements.

Professional Experience

Town of Cary, Information Technology 2017 –

Operations/Project Manager, Transformation Project Lead

Reorganized the IT departments to align better in supporting the business and streamlined process.

Implemented structure to IT services by implementing ITIL framework

Created the processes for Request, Incident, Problem, and Change management.

Managed on premise services to the cloud-Office 365, Exchange migration.

Managed server consolidation effort from physical to hosted environment.

DEUTSCHE BANK, Cary, NC 2014 to 2017

Assistant Vice President, Program and Project Management

Prevented fine with demanding regulatory initiative by aligning global team defining outbound mail to regional locations, attaining deliverable in under 3 months with limited resources and budget.

Forged prevention of bank fraud and data leakage by introducing new functionality to clone messages.

Demonstrated leadership and passion, while producing solution for migrating users from Lotus Notes to vendor-hosted exchange solution that improved customer satisfaction.

Navigated cost savings by coordinating phased implementation.

Improved time-to-market for project requests by defining and implementing stage-gate process for end-user service function.

Delivered defined key metrics to measure progress success by overseeing and driving lifecycle of projects, ensuring maintenance of scope, budget, schedule, methodology, risks, and status reports.

Avoided $1M fine by moving 60K+ user mailboxes between vendors in 6 months, establishing design, migration, and operational readiness reviews and processes.

Eliminated threats and risks to active audit items by directing and managing resources and vendors, influencing internal and external stakeholders, and reporting to senior management.

FIDELITY INVESTMENTS, Raleigh, NC 2007 to 2014

Senior Manager, Enterprise Operations and Electronic Communications Retention Retrieval e-Compliance

Bridged gaps, drove solutions, and consolidated risks by spearheading initiative to define and drive end-user computing operational excellence with managing cross-organizational teams.

Timothy J. Fenton ac4nst@r.postjobfree.com Page Two

FIDELITY INVESTMENTS (Continued)

Prevented negative customer impact and enhanced functionality by creating action plan to resolve video stability coordinating with international teams and vendors.

Identified areas for process improvement by developing key teams to build process methodologies and execute deliverables for electronic communications and eDiscovery platform stability.

Reduced millions of dollars in infrastructure redundancy costs by leading and establishing formal roadmap for end-of-life operations during closure of site location and providing recommendations to senior management for consolidating core infrastructure footprint.

Part of major initiative to move applications from three data center locations to one; responsible for legacy application identification, migration and testing plans.

Maximized data recovery time, met legal and regulatory requirements, and prevented significant fines by coaching and mentoring 8 employees to form dedicated e-compliance platform operations team with near-zero customer downtime.

Managed operations team, reconciling 1K+ indexes in high-pressure, time-sensitive environment, maintaining service level agreement (SLA) with legal and delivering in under 9 months searchable and retrievable data to SEC and FINRA.

Navigated improvements and consolidated legal costs by overseeing processing and indexing data from 10 different sources, including email, chat, BlackBerry, and Bloomberg at 3M+ messages per day in industry for innovation and time-to-market.

Education

Bachelor of Science (BS), Communications, Norwich University, Northfield, VT

Professional Development

Project Management Professional (PMI), PMI Institute-Certified, 2656855

Lead Auditor, ISO / IEC 27001:2005

Microsoft Certified Systems Engineer Program, Clark University, Framingham, MA

Professional Affiliations

Member, North Carolina Project Management Institute Chapter

Software/Cloud Services

Salesforce, Microsoft Azure, Office ProPlus – Office 365 MS Outlook MS Project Visio SharePoint Admin Clarity JIRA JAMA WebEx

Methodologies

PMBOK Agile Waterfall ITIL SDLC

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