Manager Registered Nurse

RESUME

LINDA Q. HOEBER

** **** ****** *****

Asheville, NC 28805

H) 828-***-****

C) 408-***-****

Objective: To obtain a position that would in-compass my life experience as a registered nurse and manager. Included in this experience is a senior manager of a Call Center for the operations and quality assurance – my experience also includes being a business owner of an event planner company that focused on weddings and high-end dinner parties.

Professional Profile

Highly organized with 40 years’ experience in the health care industry and 25 years of nursing management experience

Deals with sensitive situations in a professional and concerned manner

Success oriented with high energy and positive attitude

Strong sense of responsibility and self motivation

Problem solver and team player with proven leadership qualities

Thorough and committed to professionalism; thrive on opportunities to assume responsibility

Have experience in the nonprofit sector with large event planning, sponsorship and fundraising.

Higher Education

1965 - 1968 College of Women, University of San Diego, San Diego, CA

AA Degree, Nursing

1994 - 1995 Saint Mary's College, Moraga, CA

BA, Health Services Administration

Employment History

2013 – Present

8/ 2012 Retired from Nursing and Health Care after 40 years in the field.

5 /2013 – 1/2015 Guardian ad Litem/Child Advocate for Judicial District 28

Volunteer child advocate in the Guardian ad Litem program and, performed as acting program supervisor for three months while supervisor was on Maternity Leave.

Responsible to investigate any new child cases from Department of Social Services in Buncombe County, NC. Role also included facilitating, advocating for the child, monitor the program that involved the child, and always maintain confidentiality for the child in the case and the family involved. Attended court hearings for the child and gave feedback to the court the progress of the child and the birth family as well as the foster family, and made recommendations to the court what seemed the best outcome for the child’s safety and development.

2004 – 2012 Senior RN Manager for Operations of Kaiser Permanente Advice and Appointment Call Center San Jose, California

Role of the Senior RN Manager is to oversee the clinical aspects and performance of the RN staff, and that policies and procedure were met by all RNs and clerical staff at the San Jose Appointment and Advice Call Center. Also, responsible for the workplace safety of all employees at the Call Center; and worked closely with RN and Clerical unions to address any concerns and grievances they may have. Monitored the clinical performance of all RN staff, after they were oriented and trained to take member calls.

Addressed the annual budget for the Call Center and clinical needs of the nursing staff to be able to provide quality care to the Kaiser member.

2001 2004 Director of Clinical Quality Program at the Kaiser Permanente Medical Group Appointments and Advice Call Center, San Jose, California

Role as Director was to maintain and monitor the integrity of the policies and procedures of the Call Center, and to assure that the clinical appointments and advice given to Kaiser the member did no harm to the patient/member or compromise quality given by Kaiser Permanente.

1999 - 2001 INTERNATIONAL COMMUNITY SERVICE DAY FOUNDATION

Executive Director, Nonprofit Organization in San Jose, CA.

Responsible for daily operations of the organization with key functions for fundraising, program development, and technical and legal support for communities enrolled to have work projects in schools throughout the US and Canada. Focus was on community building. Maintained annual budget and provided financial reports to the Board of Directors. Responsible for community outreach in the Bay Area, the procurement program and community relations with school districts.

1998 - 1999 KAISER PERMANENTE MEDICAL GROUP, Oakland, CA

Clinical Research Nurse, Department of Research

Participated in the Birth and Beyond Experience Study as a research nurse doing chart reviews to determine eligibility of all new birth mothers to the study to meet the criteria, interview, enroll and initiate patients into the study for the postpartum follow-up of mother and newborn.

1998 – 2008 Business owner of ON Q an Event Planning and Catering group.

For 10 years, my business was focused on the organizational growth of the company, the execution of events that included all aspects of each event such floral arrangement, decoration, food catering and food presentation. Each event was closely managed with the client.

1998 - 1999 KAISER PERMANENTE MEDICAL GROUP, Oakland, CA

Clinical Research Nurse, Department of Research

Participated in the Birth and Beyond Experience Study as a research nurse to interview, enroll and initiate patients into the study for the postpartum follow-up of mother and newborn.

1990 - 1994 KAISER PERMANENTE MEDICAL GROUP, Redwood City, CA

Service Manager, OB/GYN Department

Coordinate the medical offices for eleven physicians and four nurse practitioner providers. Responsibilities include staffing, operational budget maintenance, and the hiring, training and performance evaluation of 35 medical assistants, registered nurses and receptionist. Set annual departmental goals for membership satisfaction and customer service. Developed policies, procedures and protocols for patient care and educational programs for nurses and medical assistants.

Responsible for giving medical advice over the telephone to patients of the OB/GYN department.

1985 - 1986 HOMEMED, Home Care Agency, Palo Alto, CA

Staffing Coordinator

Responsible for providing the appropriate medical staff to care for home medically managed patients.

1980 - 1985 SAMUEL MERRITT MEDICAL CENTER, Oakland, CA

Perinatal Coordinator, Perinatal Services

Managed and supervised staff of 50 - 60 registered nurses to care for patients in labor/delivery, nursery and postpartum units. Responsible for developing and maintaining fiscal budgets, community relationships with the Perinatal Services and prenatal education. Responsible For hiring, training, and performance evaluations.

Licenses/Certificates

1968 - 2014 Registered Nurse, California State, RN 191076

Professional Organization Membership

Neonatal Nurses of California

California Nurses Association

Volunteer Experiences

1995 - 1999 International Community Service Day Foundation, Oakland and San Jose, CA

The ICSD Foundation is a volunteer, non-profit organization committed to rekindling the spirit of service so that communities will rebuild themselves through work projects at schools and facilities that serve children and families.

1. Project Leader and Mentor for Work Projects in partnership with schools in the Bay Area.

2. Program Leader for the Mentorship Program.

1998 - 2000 Saratoga Unified School District and Foothill School, Saratoga, CA

A co-chair of the School Site Council at Foothill School, a member of the school district’s President's and Coordinating Council and the Wellness Committee. A parent Mentor in the GATE program teaching 4th grade students on the topic of community service learning.

Publications

“Effects of Hyperimmune Gamma Globulin in the Prevention of Hepatitis B in Dialysis Patients.” Contributor to article published in New England Journal of Medicine, 1975.

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