Manager Customer Service
Resume:
CURRICULUM VITAE
Siphokazi Ngema Contact: 078-***-**** / 073-***-****
San Monroe E-mail: *******.*****@*****.***
Logan Avenue
Highveld
Centurion
0157
PERSONAL DETAILS
Date of Birth : 29 July 1984
Identity : 840-***-**** 08 7
Gender : Female
Home Language : Xhosa
Other Language : English
EDUCATION
1. Matric :Khwezi Lomso (2001)
2. Institution : PE Technikon (2002-till 2004)
Course : ND Marketing
Subjects completed : Marketing I, II
Accounting for Marketers
Communications in English A,B
Personal Selling
Consumer Behaviour
Advertising and Sales promotions
Ms Word
Ms Excel
PowerPoint
Quantitative Techniques (Stats)
CURRENTLY STUDYING
Institution : INTEC College
Course : ND: Personal Assistant
Core Subjects : Business and Office Administration II Organisational Behaviour
Computyping
Human Resource Management
Economics
Management
Introduction to Personal Computer
WORKING EXPERIENCE
Company : BlueGig Distribution (2016 – 2017)
Position : Tender & Project Administrator
Responsibilities :
Basic company administration
Compiling and submitting of tender documents
Liaising with clients and suppliers (Local & international)
Sourcing of stock suppliers
Arranging collection and delivery of stock
Arranging and meeting with suppliers
Achievements
Gaining more knowledge and experience related to managing projects and running your own business.
Company : Momentum (2014 – 2016)
Position : New Business Consultant and Funds Administrator Responsibilities :
Processing documents for new Insurance Funds opened by companies
Liaising with company owners
Compiling extracts / spreadsheets with monthly premiums
Ensuring that the 1st premium goes through.
Achievements
Improved knowledge of the Insurance Industry
Company : Pilog Data Solutions (2007 – 2014)
Position : Receptionist and Switchboard operator
Responsibilities :
Operating the switchboard
Booking of meetings
Printing and binding of tender documents and training manuals
Helping with timesheets
Attending to visitors at reception
Deal with Couriers
Liaising with the manager’s clients for meetings
Assisting with food arrangements
Attending to administrative needs
Achievements
Gaining high levels of computer literacy and using them daily
Learning to work on different computer programmes
Improved business, communication and people skills Company : Absa Credit Card Division (2005 – 2006)
Position : Call Centre Sales and Client Service Consultant Responsibilities :
Selling Credit cards
Client servicing
Achievements
Gaining understanding of the financial sector
Adapted to working with a variety of people in a large organization
Gained skills on working with different computer programmes Company : Inter-Active Technologies (2006 – 2007)
Position : Receptionist and Switchboard Operator
Responsibilities :
Typing and organising of documents
Booking of meetings
Operating the switchboard
Achievements
Improved business, communication and people skills REFEREES
Mr. Joe-Mark Juries Mrs Hannelie Marais
Director Finance and Admin
BlueGig Distribution WBC
Centurion N4 Gateway
Miss. Gwen de Sa Mr.Tumi Nkoane
Divisional Project Manager Manager
Inter-active Technologies Absa Credit Card
Horison Park Pretoria
1724 0001
Cell: 083-***-**** Cell: 079-***-****
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