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Manager Project

Pittsburgh, Pennsylvania, United States
March 01, 2018

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James W. Creighan

*** ********* *****, **********, ** 15237 C: 412-***-****


Resourceful Application Manager with over 15 years of experience skilled in streamlining development, operations and maintaining schedules to ensure maximum customer satisfaction and business needs. Expertise in coordinating diverse teams and resources to complete objectives. Organized and detail-oriented with customer satisfaction as a major priority in completing requirements.


Resource planning Agile/Scrum Oracle/SQL

Scheduling Confident decision maker Unix/Linux

Requirements gathering Proficient communicator Microsoft Office

Process improvements Collaborative leader DBA knowledge

Contract negotiator Knowledge of SDLC DR implementation tester



Manager, Application Support & Maintenance

Computing Services November 2010 to present.

Managed a team of 7 software engineers developing and maintaining software applications.

Oversee multiple projects across all phases of development for multiple functional user groups.

Monitor workflow and make timeline adjustments as needed using agile methodology.

Work as part of an interdisciplinary team to achieve project milestones.

Collaborate with development to plan project sprints.

Make vital decisions and drive decision-making across projects.

Implement and maintain development best practices.

Managed installing and implementing multiple third party software applications connected to main Student application.

Responsible for the data transfer to outside venders.

Contact support person for the support of all applications and problems reported.

Maintained schedule of all server maintenance for all student based applications.

Manage the deployment schedule of monthly releases for our student information system.

Performed employee hiring/evaluations.

Managed a nine month project to have our Credit Card application meet PCI compliance guidelines.

Managed change requests with Service-now application

Coordinated requests and incidents to maintain high-level operation of applications

Project Director, SIS (Student Information System)

Administrative Computing and Information Services (ACIS) August 1995 to October 2010

Assign and help facilitate the production of tasks to various number of software engineers.

Managed the current operations of all modules of the University Information System (SIS).

Involved in the design and maintenance of Admissions, Students Accounts Receivable, Students Records, Billing, Housing and Dinning Systems.

Manage security access through database roles and authorization access.

Managed resource and capacity planning for projects.

Supported development and software quality assurance to ensure optimal progress and product stability for end users.

Trained team members on development processes.

Coordinated with customer to gather requirements and manage expectations.

Set and adjusted project milestones.

Project leader for the design and implementation of an Automated Financial Aid application.

Involved in the design, coding and implementation of Automated Needs Analysis and Packaging system of the Financial Aid application.

Involved in the development and implementation of Room Assignment and Faculty Course Evaluation applications on the Web.

Participated in interviewing and staff hiring.

Assigned and facilitated the production of tasks to various number of software engineers.

Run weekly and monthly progress meetings.

Schedules production jobs to process the student data transactions.

Assisted in the development of an Electronic Grading System between faculty and Enrollment Services using the Web and file transfers.

Create and maintain a project plan that prioritized task with Enrollment Systems.

Senior Software Engineer

Administrative Computing and Information Services (ACIS) November 1992 to July 1995

Member of the Student Information System (SIS) development team.

Designed, implemented a Financial Aid application to incorporate into the SIS database.

Involved in the conversion of the SIS from DEC VAX OS to a Unix OS.

Designed and implemented a Housing Application to produce student dorm room contracts and updated data On-line.

Wrote and maintained interface programs for Food Service office between the SIS database and the third party Validine system.

Developed applications and programs using Ingres DB with Ingres 4GL and C.

Maintained and implemented COBOL programs.

Created shell scripts in UNIX to use with scheduling product QBATCH to process data transactions.


Master of Public Management Carnegie Mellon University

H. John Heinz III School of Public Policy and Management

Management of Information Systems

Bachelor of Science in Computer Science West Virginia University

College of Arts and Sciences

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