Customer Service Data Entry
Resume:
Monique R. Strong
Chicago, Illinois 60644
**************@*****.***
OBJECTIVE
To obtain employment with a well established company with the opportunity for advancement.
WORK
Patient Rep.
February 2017 - current
Advocate Healthcare
Assisting patients with scheduling physician, nurse, radiology and laboratory appointments for multiple physician locations. Assisting with physician referral and order request, messaging physicians, as well as general patient inquiries re: physicians, locations and services. Coaching peers with job related inquiries. Updating, uploading and verifying insurance policy information.
Patient Rep.
June 2017 - Feburary 2017
Advanced Resources Advocate Healthcare
Assisting patients with scheduling physician, nurse, radiology and laboratory appointments for multiple physician locations. Assisting with physician referral and order request, messaging physicians, as well as general patient inquiries re: physicians, locations and services. Updating, uploading and verifying insurance policy information.
Driver Assistant
December 2015 - March 2016
Advanced Resources Wheels, Inc.
Des Plaines, Illinois
Fleet Services
Assisting fleet drivers with vehicle registration, insurance, iPass account setup and management, maintenance, roadside assistance, glass repair and vehicle rental. Updating, uploading and verifying insurance policy information.
Customer Service/Data Entry
December 2013 - May 2014
Remedy Staffing CVS Caremark
Mount Prospect, Illinois
Pharmacy
Assisting customers with mail order pharmacy orders. Processing prescriptions for mail order customers. Updating, uploading and verifying insurance policy information.
Customer Service Representative
March 2011 - February 2012
Inktel Direct Corporation Wood Dale, Illinois
Retail
Assisting Walmart.com customers with online orders, tracking orders, account management " general inquiries.
Data Entry Specialist
August 2010 - February 2011
Accurate Data Hoffman Estates, Illinois
Other/Not Classified
Data entry for the State of Illinois
Customer Service Rep
December 2009 - March 2010
CHASE staffing/Delta Dental Naperville, Illinois
Healthcare Services
Assisting dental insured with policy questions " claims processing.
Updating, uploading and verifying insurance policy information.
Customer Advocate II
May 2004 - March 2009
Health Care Services Corporation Rockford, Il
Insurance
Daily duties required account management, claims review and processing, membership adds and/or update, and call-center operations within the health insurance. Identifying customer needs and presenting appropriate company product and benefit availability, gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business, assisting in the design and implementation to improve customer-satisfaction ratings, resolving escalated customer service issues. Updating, uploading and verifying insurance policy information.
EDUCATION
Rockford Business College/Paralegal Rockford, Illinois
January 2005
Tricoci University of Beauty Culture Chicago, Illinois
June 2012-May 2013
Freeport High School Freeport, Illinois
October 1995-June 1998
References immediately upon request
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