Shobha

Email: ac4nr6@r.postjobfree.com

Ph #: 831-***-****

Professional Summary:

Over 7+ Years of IT experience with more than three years of experience in Salesforce.com CRM (SFDC) and Force.com platforms as a Developer and administrator.

Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object oriented enterprise applications.

Experience in implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Analytic Snapshots and Dashboards.

Good Knowledge on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.

Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.

Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Dataloader Utility.

Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.

Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

Involved in Custom Integration of Outbound Messages, Reports, Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.

Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.

Experience in migrating data from various systems into Salesforce CRM using Data ETL tools – Informatica on Demand, Cast Iron, Data Junction (Pervasive), and DQC.

Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.

Hands on Experienced in database development using SQL/PL-SQL in MySQL, SQL Server 2005.

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

Technical Skills:

Salesforce.com

Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles

Languages/Methodologies

Apex, Visualforce, C#,XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Technologies

Ajax, JQuery, Web Services, SOAP, WSDL, HTML, Web 2.0

Version Management

Team Foundation Server, Subversion

Tools and Utilities

Data Loader, Force Eclipse IDE, Ant, Visual Studio 2005/2008/2010/2012, Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug

Web/Application Servers

Jakarta Tomcat Server, IBM Web Sphere

Databases

Oracle, SQL server 2000/2005/2008

Operating Systems

Windows XP/ VISTA/7, Red Hat Linux and Unix.

Certifications:

Salesforce Certified Administrator 201

Professional Experience:

Client: Frost National Bank, San Antonio, TX. Feb 17 – Till Date

Role: Salesforce Consultant

Responsibilities:

Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.

Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Developed portals using force.com sites, these portals can be reached to the customers by Google search and pay per click ads.

Participated in cross-functional teams that address strategic business issues involving CRM.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Administered, configured, maintained Salesforce.com application, user profiles, roles, assigning Record level Permissions, generating security tokens, upgrade installation, implemented Role Hierarchies, Sharing rules and to manage sharing access on records.

Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Designed and developed Service cloud and integration.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.

Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

Performed tasks for Data migration like Data mapping and Data loading.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Supported the Data Integration activities using Cast Iron to integrate the data with various business centers using Saleforce.com support.

Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.

Worked on scrum process which is part of agile methodology.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Force.com, Visualforce, Service cloud, Sales cloud, SOQL, SOSL, Cast Iron, Custom objects, Roles, Eclipse IDE, Data Loader, Data Migration, ETL, agile, SQL, Windows.

Client: Meridian Enterprises, St Louis, MO. May 16 – Jan 17

Role: Salesforce Consultant

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Interacted with various business team members to gather the requirements and documented the requirements.

Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.

Designed, developed and deployed various data integration interfaces, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.

Customized different objects at field-level, implementing advanced fields such as Picklists, Field Dependencies, Custom Formula Fields and Validation Rules.

Developed Workflow Rules and related tasks, Time-Dependent Workflow Actions, Email Alerts and Field Updates to implement business logic.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Worked on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.

Made new feature enhancements on Service cloud console view and developed some Visualforce components.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Performed Data Migration from home grown legacy system to Salesforce CRM.

Involved in configuring Cast Iron with Salesforce.com.

Facilitate integration process between internal and external sources of data through Cast Iron.

Migrated the data from in-house custom applications to Salesforce using Datastage ETL mapping

Performed large and small-scale Data Migration using Migration Tool and Data Loader.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Pages, Data Loader, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Force.com IDE Plug, Workflow, Reports, Data Migration, SQL, Windows XP.

Client: Home Depot – Atlanta, GA. Jan 15 – Apr 16

Role: Salesforce Admin/Developer

Responsibilities:

Created detailed data mapping document for integrating various systems with Salesforce.com.

Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.

Involved in setting up field level access for each custom object created based on the user’s role within the organization.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.

Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.

Worked with field & page layout customization for the standard objects like Account, contact, Leads.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

Involved in customizing custom objects, tabs, fields, page layout as per the business need.

Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language), SQL, Windows.

Client: Nationwide Insurance, MI. Nov 13 – Dec 14

Role: Salesforce Developer

Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Worked on implementing the Enterprise and Sub Enterprise Concept in Salesforce.

Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Developed various Custom Objects, Tabs, Formula Fields, validation rules, Workflow rules.

Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Implemented the Salesforce.com Web to lead functionality to create Leads in SFDC.

Worked in Agile methodology Process attended daily standup calls.

Using Apex Data Loader for migrating records to Salesforce.

Used field level security along with page layouts to manage access to certain fields.

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Dashboards, SQL, Windows.

Company: Infor Global Solutions, India. May 10 – Oct 13

Role: Java Developer

Responsibilities:

Worked on implementation of GUI module with Struts Framework.

Used Java Database Connectivity (JDBC) to connect from the Java application to the Database.

Designed and developed front end using HTML, CSS, JSP’s, Struts (tiles and tag libraries) and user validations.

Developed the code using agile methodology with daily meetings to keep track of the progress and Issues pertaining to the project.

Used CVS for version control.

Involved in implementing persistent data management using JDBC.

Implemented the required Java Beans used by the JSP components.

Involved in implementing front-end validations using JavaScript.

Played an active role in testing the application by writing test cases for different.

Involved in testing using JUnit.

Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse, Microsoft Visio.

References: Will be provided upon request.

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