Employment

Front Desk Agent

January **** - Present 2018 - The Westin Governor Morris Hotel

● The Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

● Secure payment; verify and adjust billing.

● Activate and distribute room keys.

● Process all guest requests and relay messages.

● Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation. Receptionist / Client Services

Nov 2014 - August 2017 - Napoleon Group NYC

● Receive and direct all incoming calls

● Greet and direct guests/ visitors accordingly

● Knowledge of all day-to-day jobs and producers

● Receive and distribute incoming mail & deliveries

● Schedule and prepare outgoing Federal Express, UPS, courier, etc. packages

● Purchasing, managing and maintaining all office, cleaning and machine maintenance supplies

● Oversight of kitchen - procuring food, supplies, cleanliness, stocking refrigerator & pantry

● Assist with setting up meetings, preparing food and beverage

● Maintain cleanliness of all conference rooms, reception, waiting areas, and kitchen

● Oversee all repairs, improvements, space organization and cleanliness.

● General Office Support

● Organize receipts, shipments, and most job expenses

● Work with producers with client and job tasks, office needs, event planning. etc.

● Responsible to make travel arrangements for staff and clients

● Schedule office equipment maintenance and repairs in coordination with Head Office Manager

Skills

Hospitality

Client Services

Office Management

Chloe Gilbert

31 Ellsworth Avenue

Morristown, NJ 07960

973-***-****

ac4npa@r.postjobfree.com

Education

New Hampshire Institute of Art

Bachelor of Fine Arts (BFA),

Illustration,

2008-2012

Camberwell College of Art

London, UK

Sept 2012 - Dec 2012

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