Office Front Desk
Resume:
Employment
Front Desk Agent
January **** - Present 2018 - The Westin Governor Morris Hotel
● The Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
● Secure payment; verify and adjust billing.
● Activate and distribute room keys.
● Process all guest requests and relay messages.
● Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation. Receptionist / Client Services
Nov 2014 - August 2017 - Napoleon Group NYC
● Receive and direct all incoming calls
● Greet and direct guests/ visitors accordingly
● Knowledge of all day-to-day jobs and producers
● Receive and distribute incoming mail & deliveries
● Schedule and prepare outgoing Federal Express, UPS, courier, etc. packages
● Purchasing, managing and maintaining all office, cleaning and machine maintenance supplies
● Oversight of kitchen - procuring food, supplies, cleanliness, stocking refrigerator & pantry
● Assist with setting up meetings, preparing food and beverage
● Maintain cleanliness of all conference rooms, reception, waiting areas, and kitchen
● Oversee all repairs, improvements, space organization and cleanliness.
● General Office Support
● Organize receipts, shipments, and most job expenses
● Work with producers with client and job tasks, office needs, event planning. etc.
● Responsible to make travel arrangements for staff and clients
● Schedule office equipment maintenance and repairs in coordination with Head Office Manager
Skills
Hospitality
Client Services
Office Management
Chloe Gilbert
31 Ellsworth Avenue
Morristown, NJ 07960
**********@*****.***
Education
New Hampshire Institute of Art
Bachelor of Fine Arts (BFA),
Illustration,
2008-2012
Camberwell College of Art
London, UK
Sept 2012 - Dec 2012
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