Customer Service Technical Support
Resume:
Hari Hara Sudan C
AB-**, First Street,
Annanagar, Chennai - 600 040
******************@*****.***
SUMMARY
Looking forward to an opportunity for working in a dynamic, challenging environment, where I can utilize my skills for developing my career and for the growth of the organization.
SKILLS
●Human Resource (HR): Co-coordinating in Recruitment & Selection matters. Sourcing the profiles according to the requirements through various job portals Naukri, Monster.com, Times job portals, LinkedIn and word of mouth references.
●Customer Service: Delivered world class customer & technical support to build customer satisfaction and loyalty. Provided effective and timely resolution of a range of customer inquiries Voice support (Inbound & Outbound), Chat support, Email support.
●Administrative: Showcased Administrative skill viz., Scheduling appointments, managing health records, Attendance, Documentation. Typing skills with speed of 59 wpm.
●Liaising: Demonstrated ability to implement public relations skills through practical experience by Liaising with Government officials viz., The District Collector, Tashildhars, VAO’s and other department heads viz., Tamilnadu Road Development Corporation (TNRDC) & National Highway Authority of India (NHAI).
WORK EXPERIENCE
Freelance Recruitment, Chennai
Freelance HR
●May 2017 – Till date
●Co-coordinating in Recruitment & Selection matters.
●Sourcing the profiles according to the requirements through various job portals Naukri, Monster.com, Times job portals, LinkedIn and word of mouth references.
●Job posting on job boards, popular sites. Cold calling the candidates, screening them & interviewing them based on the requirement.
●Sending desired candidates profile to client & scheduling the candidate interviews with the clients.
●Follow up with the clients for daily updates & feedbacks on interviews & new requirements.
●Intimating the results & status of the interview to the candidates.
Zoho Corporation Ltd, Chennai
Technical Support Engineer
Aug 2016 – April 2017
●Worked with Zoho Mobile Applications – vTouch team, delivering customer & technical support for Zoho products (viz., CRM, Mail, Campaign, Desk, Projects and Reports) for US, Canada, EMEA, APAC customers.
●Handling Calls (outbound & inbound), chat & email inquiries of technical queries, feedbacks, suggestions and issues relating to products used by customers in a prompt and professional manner.
●Interacted with Business Clients (Customers) in solving technical issues with precise commitment to the process provided with the terms and conditions of the process with vTouch (Zoho Mobile Applications).
Sutherland Global Services, Chennai
Worked as Consultant
Oct 2015 – Aug 2016
GVR Ashoka Chennai ORR Ltd, Chennai
Worked as Senior Executive Coordination
Apr 2014 – Jul 2015
GMR Highways, Himatnagar, Gujarat
Worked as Coordinator - Corporate Relations
Jan 2012 – May 2014
Sutherland Global Services, Chennai
Worked as Customer Service Chat Consultant
Aug 2009 – Dec 2011
Self-employed, Chennai
Worked as HR Recruiter (overseas recruitment)
Sep 2007 – Jul 2009
EDUCATION
MBA HR
Manonmiam Sundaranar University, Chennai, Tamilnadu
2013 – 2016
BA Sociology
Annamalai University, Chennai, Tamilnadu
2010 – 2013
CERTIFICATIONS
1. Diploma in Hardware and Networking:
Troubleshooting networking problems related to software networking components, TCP/IP, hardware issues, remote access, network bandwidth utilization control, network monitoring.
2. Certification in Web Designing Pro:
Hands on experience with Corel draw, Paint Shop Pro X & Adobe Illustrator (Graphic Design), Microsoft FrontPage & Macromedia Dreamweaver (Web Design), Lettering Design and Logo design.
PERSONAL DETAILS
Name
C. Hari Hara Sudan
Father’s Name
S. Chandrasekar
Date of Birth
06th August 1983
Nationality
Indian
Languages Known
English, Tamil, Hindi and Gujarati.
I hereby declare that the above information is true to the best of my knowledge and belief, and I understand that it may lead to disqualification if the information found incorrect.
Place:
Date: (Hari Hara Sudan C)
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