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Customer Service Technical Support

Location:
Chennai, Tamil Nadu, India
Posted:
March 01, 2018

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Hari Hara Sudan C

AB-**, First Street,

Annanagar, Chennai - 600 040

ac4nn9@r.postjobfree.com

+91-824**-*****

SUMMARY

Looking forward to an opportunity for working in a dynamic, challenging environment, where I can utilize my skills for developing my career and for the growth of the organization.

SKILLS

●Human Resource (HR): Co-coordinating in Recruitment & Selection matters. Sourcing the profiles according to the requirements through various job portals Naukri, Monster.com, Times job portals, LinkedIn and word of mouth references.

●Customer Service: Delivered world class customer & technical support to build customer satisfaction and loyalty. Provided effective and timely resolution of a range of customer inquiries Voice support (Inbound & Outbound), Chat support, Email support.

●Administrative: Showcased Administrative skill viz., Scheduling appointments, managing health records, Attendance, Documentation. Typing skills with speed of 59 wpm.

●Liaising: Demonstrated ability to implement public relations skills through practical experience by Liaising with Government officials viz., The District Collector, Tashildhars, VAO’s and other department heads viz., Tamilnadu Road Development Corporation (TNRDC) & National Highway Authority of India (NHAI).

WORK EXPERIENCE

Freelance Recruitment, Chennai

Freelance HR

●May 2017 – Till date

●Co-coordinating in Recruitment & Selection matters.

●Sourcing the profiles according to the requirements through various job portals Naukri, Monster.com, Times job portals, LinkedIn and word of mouth references.

●Job posting on job boards, popular sites. Cold calling the candidates, screening them & interviewing them based on the requirement.

●Sending desired candidates profile to client & scheduling the candidate interviews with the clients.

●Follow up with the clients for daily updates & feedbacks on interviews & new requirements.

●Intimating the results & status of the interview to the candidates.

Zoho Corporation Ltd, Chennai

Technical Support Engineer

Aug 2016 – April 2017

●Worked with Zoho Mobile Applications – vTouch team, delivering customer & technical support for Zoho products (viz., CRM, Mail, Campaign, Desk, Projects and Reports) for US, Canada, EMEA, APAC customers.

●Handling Calls (outbound & inbound), chat & email inquiries of technical queries, feedbacks, suggestions and issues relating to products used by customers in a prompt and professional manner.

●Interacted with Business Clients (Customers) in solving technical issues with precise commitment to the process provided with the terms and conditions of the process with vTouch (Zoho Mobile Applications).

Sutherland Global Services, Chennai

Worked as Consultant

Oct 2015 – Aug 2016

GVR Ashoka Chennai ORR Ltd, Chennai

Worked as Senior Executive Coordination

Apr 2014 – Jul 2015

GMR Highways, Himatnagar, Gujarat

Worked as Coordinator - Corporate Relations

Jan 2012 – May 2014

Sutherland Global Services, Chennai

Worked as Customer Service Chat Consultant

Aug 2009 – Dec 2011

Self-employed, Chennai

Worked as HR Recruiter (overseas recruitment)

Sep 2007 – Jul 2009

EDUCATION

MBA HR

Manonmiam Sundaranar University, Chennai, Tamilnadu

2013 – 2016

BA Sociology

Annamalai University, Chennai, Tamilnadu

2010 – 2013

CERTIFICATIONS

1. Diploma in Hardware and Networking:

Troubleshooting networking problems related to software networking components, TCP/IP, hardware issues, remote access, network bandwidth utilization control, network monitoring.

2. Certification in Web Designing Pro:

Hands on experience with Corel draw, Paint Shop Pro X & Adobe Illustrator (Graphic Design), Microsoft FrontPage & Macromedia Dreamweaver (Web Design), Lettering Design and Logo design.

PERSONAL DETAILS

Name

C. Hari Hara Sudan

Father’s Name

S. Chandrasekar

Date of Birth

06th August 1983

Nationality

Indian

Languages Known

English, Tamil, Hindi and Gujarati.

I hereby declare that the above information is true to the best of my knowledge and belief, and I understand that it may lead to disqualification if the information found incorrect.

Place:

Date: (Hari Hara Sudan C)



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