ROMNICK P. BIE

**** * ***** **

Kent, Washington 98032

ac4nmu@r.postjobfree.com

650-***-****

QUALIFICATIONS PROFILE:

Customer Service Representative with over 3 years of experience in telephone and chat customer service, including sales, billing, and technical support.

Knowledgeable with major customer service software, customer service skills, and possess a positive attitude.

Licensed Philippine Nurse with strong patient care skills with critical thinking skills essential to providing critical and dignified healthcare.

Flexible, quick learner and able to interact effectively in an interdisciplinary environment.

Proficiency in interpersonal skills and communication skills, accuracy in patient history, charting and other documents.

OBJECTIVES:

To maximize my knowledge and skills to be able to serve the institution in particular.

To gain more experience and attain professional growth to further improve the quality of my service.

To obtain a career that would utilize my experience, education and skills to their maximum potential and be a part of the institution’s pursue to success.

WORK EXPERIENCE:

Customer Service Representative (Voice and Chat), Microsoft Xbox Billing Department

February 2016 - July 2017

Arvato Bertelsmann

Clarkfield, Angeles City, Pampanga, Philippines

General Customer Care and Technical Support, T-Mobile

August 2011 – August 2013

Philexcel Business Park, Clarkfield, Pampanga, Philippines

Registered Nurse, Medical Surgical Ward

Rafael Lazatin Memorial Medical Center, Angeles City, Philippines

EDUCATION:

Bachelor of Science in Nursing, 2005-2009

Systems Plus College Foundation

Balibago, Angeles City, Pampanga, Philippines

COMPUTER SKILLS:

Knowledgeable in Operating System - MAC OS, Microsoft XP, Vista, Windows 7, 8 and 10; and software - Microsoft Office, MS Word, MS Excel, Internet Explorer, Outlook, PowerPoint, Adobe Photoshop.

STANDARD TEST SCORE:

TOEFL IBT

Test date: November 03, 2017

Reading: 28, Listening 27, Speaking 26, Writing 28. TOTAL 109

CHARACTER REFERENCE:

Nony Len Villa Rimas

Store Supervisor, Jollibee Fastfood Chain, 754-***-****

Rowena Espadilla Macabale

CNA, Tacoma Lutherans Retirement, 253-***-****

Louella Villapania

Norma’s Multicultural Childcare Preschool, 253-***-****

Roy Lundquist

ICU Nurse, Stanford Medical Center, 650-***-****

Reginald Arceo Bautista

Dean, College of Nursing, Systems Plus College Foundation

ac4nmu@r.postjobfree.com, +63-45-322-**** local 202

Jesselyn Ramos

Team Manager, Arvato Bertelsmann Clarkfield, Philippines

ac4nmu@r.postjobfree.com, +639*********

I certify that the above information is true and correct.

Romnick P. Bie

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