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Office Data

Toronto, Ontario, Canada
March 01, 2018

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Shreyas Sharma


Executive Summary

Experienced Professional Consultant with strong application delivery experience in dealing with ERP projects in New Zealand and Indian organizations.

Strong background understanding the working of SCRUM/Agile Process Framework with expertise in all stages of SDLC.

Handled multiple project streams in a fast-paced environment with clients spread across different time zones.

Co-ordinated effectively between internal and external vendors.

Mapping functional and technical requirements into documents such as Visio Flow Diagrams, BPM, BRD, IAM and Use Cases.

Strong proficiency in Requirements Elicitation, Requirement Gathering & Analysis, Process Analysis and Modeling, User Stories, Workflow Setup with expertise in MS Office Suite, MS Dynamics CRM, JIRA, Visio, Confluence, and Sharepoint, Shell scripting.

Experience with Process Improvement, Statistical Analysis, Application Storyboarding, Workflow processes, Workshop facilitation, business process evaluation, and exception and evaluation criteria.

Strong elicitation, client facing and leadership qualities with excellent interpersonal and communication skills (both written and verbal) with executives, VPs, stakeholders and all teams.

Bridge the gap between the business and technology functions, articulating the business value of technology, cross-functional facilitation, and be single point of contact for the projects that I have undertaken.

Thorough understanding with strong technical background of SAP HANA, Salesforce, XML, HTML, and SQL.

Strong knowledge in Javascript and NodeJS.

Competency in MS Office applications – MS Word, PowerPoint, Access, Excel, etc.


Professional Scrum Master™ level I (PSM I) - Issued by



Company: iiNet

Auckland, NZ

Mar 2016-Jan 2018

Role: Business System Analyst


Worked in a multi-vendor environment with different SMEs, Technical teams, BAs and QAs.

Created Requirements Specifications, Use Case Diagrams, Detailed Process Flows, and Workflow Requirement Documents helping and diligently reducing requirements gathering and analysis time by 50%.

Completed data analysis using the Contact Centre (ICE) Customer Relationship Management (CRM) tool for documentation and compliance purposes.

Acted as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems.

Collaborated with different IT personnel within the organization to ensure business and technology alignment are being met as per business specifications and needs.

Participating in the preparation of Business Case documents for proposed requirements.

Worked alongside team members to develop training materials for BPM Data flow and BPM user guide for internal use.

Skills: Siebel CRM, MS-Office Suite, Azure, SQL, Linux, UNIX.


Employer: Mouritech LLC

Hyderabad, India

Sep 2012- Feb 2016

Role: Business System Analyst (multiple clients)


Detailed data analysis, identifying gaps in data and preparing data mapping tables as per client requirement.

Elicited and created requirement specifications as per standard template provided by the client for different technical needs.

Review and document functional specifications and test strategy for various APIs and Webservices on multiple projects.

Successfully completed project activities in pre-defined timelines for all stakeholder requirements, deployment planning, and system maintenance requirements.

Performing gap and root cause analysis for end-to-end process control flows.

Managing test plans for unit testing. Debugged the code and participated in code review.

Documented and created user stories for requirements enabling better dissemination of reports.

Analyzed and prioritized requirements for SAP CRM roadmap process improving system usability.

Created ad hoc reports using multiple systems including SQL, Javascript, Access and Oracle.

Salesforce Responsibilities – Sales Cloud, Service Cloud, creating workflows, validation rules, reports, dashboards, custom objects, process builder, rollup summary, formula fields, master detail relationship, etc.

Worked on Salesforce community – creating a customer community from scratch.

Reduced the deadline period by 3 weeks by extensively being involved in the analysis and development of an e-Commerce requirement for a client using SAP WebDynpro tool.

Coordinated with all the onsite development teams, SMEs and offshore QA team.

Worked on training documentation and facilitated training sessions for all users on the SAP CRM modules.

Skills: SAP, Salesforce, JavaScript, Scrum, API/ WebServices, MS-Office.





Year of passing


Postgraduate Diploma in IT

Whitireia Community Polytechnic – New Zealand



B.Tech (Electronics Engineering)

University of Pune


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