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Manager Customer Service

Durban, KZN, South Africa
March 01, 2018

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Name : Nomcebo Nthabiseng Emerald Motaung

Email address:

Phone number : 074-***-****

Personal Details

Date of birth: 17 June 1989

Age: 27

Marital Status: Single

Languages: English, IsiZulu

Nationality: South African

Weight: 78.4

Height: 158 m

Drivers Licence: Code 10/C1


High School attended: Hope High School - Newcastle

Tertiary Education: The International Hotel School – Westville Campus

Negemadi Training- Newcastle

Motivational Letter:

I enjoy travelling to meet new people, interacting with them to find out more about their lifestyles and to understand human behaviour. I am further able to work independently and as part of a team. I possess excellent communication and interpersonal skills be it written and verbal, I am able to grasp new concepts easily and adjust to different environments quickly and easily. I have the ability to solve problems, multitask and work well under pressure. I’m very dedicated, trustworthy, respectful, honest and determined. If things get tough, I don’t quit because I never intend to lose focus and my other weakness is attempting to please everyone.

Work experience:

Dates: July 2008 – January 2010

Employer: The Royal Hotel - Durban

Type of Business: Hotel

Position: Trainee manager

Responsibilities and Duties: All functions of the hotel namely: Kitchens, Banqueting, Restaurants, Housekeeping, Reception, room Services. My responsibility was making sure that in each and every department I am placed at I do my work effectively e.g. Cash-ups, setting tables, serving guests, stock taking, explaining menus, answering telephones, checking guest in and out, making beds, cleaning rooms.

Dates: April 2010 – August 2010

Employer: Rhapsody’s Lounge – King Shaka International Airport

Type of Business: Restaurant and Bar

Position: Bartender

Responsibilities and Duties: Mixing Cocktails, Making coffees, Serving draught beers, ciders cocktails, coffees, interacting with guests, Billing (Micros) and stock taking. My responsibility was making sure a bar is always clean, fridges are well packed, keeping guests happy and that cash-up is balancing.

Dates: February 2011 – October 2011

Employer: LSG Sky Chefs

Type of Business: Airline Catering

Position: Flight meal packer

Responsibilities and Duties: Packing meals for flights according to their departing times. My responsibility was making sure I don’t delay flights.

Dates: October 2014 – May 2015

Employer: Springbok Lodge – Nambiti Game Reserve

Type of Business: Lodge

Position: Front of House Personnel

Responsibilities and Duties: Meeting and greeting guests, check ins and check outs (The Host System), billing (Micros system), assisting waiters, assisting bartenders, assisting housekeepers, checking rooms after being cleaned, explaining everyday menus to guests, taking meal orders, stocktaking, guest enquiries. My responsibility was making sure that front of house and housekeeping is functioning very well and that guests are happy all the time.

Dates: May 2015 - April 2017

Employer: LifeLine Pietermaritzburg

Type of Business: Counselling

Position: Social Auxiliary Worker

Responsibilities and Duties: Providing counselling to gender based violence victims and rape victims including their families. Pre and post counselling, lay counselling, child play therapy, compiling monthly statistics, writing face to face reports, filling, taking calls and admin duties.

DATES: May 2017 - Present

Employer: First Car Rental

Type of business: Car Hire

Position: Rental Agent

Responsibilities and Duties:

Provide accurate and timeous information to our customers

Ensure all bookings and special requests are met

Check-outs, check-ins, vehicle exchanges etc.

Keep management informed of competitive rates/competition in the market

Daily administrational duties

Provide exceptional customer service at every opportunity

Investigating and resolving queries

Grow and promote the business in the surrounding areas

Adherence to the company policies and procedures

Maintain the corporate image of the organization.


The Royal Hotel Seelan Naidoo (Snr assistant F&B Manager) 031-***-**** / 074-***-****

LSG Sky Chefs Hayley Thaver (General Manager) 032-***-****

Springbok Lodge Wendy Gilder (Manageress) 036-***-****

Life Line Nokulunga Magubane (Manager) 031-***-****

First Car Rental Yolandi Kuhn - Manager 032*******

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