Name : Nomcebo Nthabiseng Emerald Motaung
Email address: firstname.lastname@example.org
Phone number : 074-***-****
Date of birth: 17 June 1989
Marital Status: Single
Languages: English, IsiZulu
Nationality: South African
Height: 158 m
Drivers Licence: Code 10/C1
High School attended: Hope High School - Newcastle
Tertiary Education: The International Hotel School – Westville Campus
Negemadi Training- Newcastle
I enjoy travelling to meet new people, interacting with them to find out more about their lifestyles and to understand human behaviour. I am further able to work independently and as part of a team. I possess excellent communication and interpersonal skills be it written and verbal, I am able to grasp new concepts easily and adjust to different environments quickly and easily. I have the ability to solve problems, multitask and work well under pressure. I’m very dedicated, trustworthy, respectful, honest and determined. If things get tough, I don’t quit because I never intend to lose focus and my other weakness is attempting to please everyone.
Dates: July 2008 – January 2010
Employer: The Royal Hotel - Durban
Type of Business: Hotel
Position: Trainee manager
Responsibilities and Duties: All functions of the hotel namely: Kitchens, Banqueting, Restaurants, Housekeeping, Reception, room Services. My responsibility was making sure that in each and every department I am placed at I do my work effectively e.g. Cash-ups, setting tables, serving guests, stock taking, explaining menus, answering telephones, checking guest in and out, making beds, cleaning rooms.
Dates: April 2010 – August 2010
Employer: Rhapsody’s Lounge – King Shaka International Airport
Type of Business: Restaurant and Bar
Responsibilities and Duties: Mixing Cocktails, Making coffees, Serving draught beers, ciders cocktails, coffees, interacting with guests, Billing (Micros) and stock taking. My responsibility was making sure a bar is always clean, fridges are well packed, keeping guests happy and that cash-up is balancing.
Dates: February 2011 – October 2011
Employer: LSG Sky Chefs
Type of Business: Airline Catering
Position: Flight meal packer
Responsibilities and Duties: Packing meals for flights according to their departing times. My responsibility was making sure I don’t delay flights.
Dates: October 2014 – May 2015
Employer: Springbok Lodge – Nambiti Game Reserve
Type of Business: Lodge
Position: Front of House Personnel
Responsibilities and Duties: Meeting and greeting guests, check ins and check outs (The Host System), billing (Micros system), assisting waiters, assisting bartenders, assisting housekeepers, checking rooms after being cleaned, explaining everyday menus to guests, taking meal orders, stocktaking, guest enquiries. My responsibility was making sure that front of house and housekeeping is functioning very well and that guests are happy all the time.
Dates: May 2015 - April 2017
Employer: LifeLine Pietermaritzburg
Type of Business: Counselling
Position: Social Auxiliary Worker
Responsibilities and Duties: Providing counselling to gender based violence victims and rape victims including their families. Pre and post counselling, lay counselling, child play therapy, compiling monthly statistics, writing face to face reports, filling, taking calls and admin duties.
DATES: May 2017 - Present
Employer: First Car Rental
Type of business: Car Hire
Position: Rental Agent
Responsibilities and Duties:
Provide accurate and timeous information to our customers
Ensure all bookings and special requests are met
Check-outs, check-ins, vehicle exchanges etc.
Keep management informed of competitive rates/competition in the market
Daily administrational duties
Provide exceptional customer service at every opportunity
Investigating and resolving queries
Grow and promote the business in the surrounding areas
Adherence to the company policies and procedures
Maintain the corporate image of the organization.
LSG Sky Chefs Hayley Thaver (General Manager) 032-***-****
Springbok Lodge Wendy Gilder (Manageress) 036-***-****
Life Line Nokulunga Magubane (Manager) 031-***-****
First Car Rental Yolandi Kuhn - Manager 032*******