Tira S. Ellis

**** *. *********** ***., *******, IL 60623

Phone: 773-***-**** Email: ac4nl6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I am a personable, professional and dedicated individual. I possess strong analytical and problem solving skills that compliment my abilities to perform as a customer service agent or administrative assistant. I would use my leadership abilities to create and maintain systems that benefit internal and external customers for meeting goals and outcomes.

EDUCATION

Computer Systems Institute: Chicago, IL Diploma in Business Technology 2010

PROFESSIONAL EXPERIENCE

8/2017 – Present Informis Healthcare Solutions Chicago, IL

Customer Service Representative

Serve members by answering phone calls and responding to emails

Provide information to members to assist them with completing claims

Facilitate verification to third parties in compliance with HIPPA

Participate as a team member of internal leadership groups to improve services to customers

2/22015 – 3/2017 Cigna HealthSpring Chicago, IL

Customer Service Representative

Communicated directly with customers via phone and electronically

Identified customer needs to update, modify, process existing policies and claims

Provided customers with status information after reviewing insurance applications and policies

Interfaced with the Payment Dispute department to coordinate and continue effective services to customers

5/2012 – 8/2012 New Greater True Light Summer Program Chicago, IL

Administrative Assistant

Performed administrative duties that included scheduling of off-site meetings and office management

Tracked company finances and maintained budget line items utilizing Excel software

Managed database of program attendees for attendance, billing and demographic purposes

Processed and maintained reports for funding resources and for state audit purposes

9/2013 – 9/2015 First Transit Glen Ellyn, IL

Customer Service Representative

Handled approximately 150-250 incoming customer service calls per day

Maintained call logs and information for use by other departments for customer satisfaction

Placed return phone calls to customers for inquiry resolution

Performed other duties as assigned to maintain staffing balance across departments

1/2013 – 12/2014 Fay’s Fabulous Foods, Inc. Chicago, IL

Administrative Assistant/Event Coordinator

Maintained timesheets and performed scheduling for staffing teams for events

Returned phone calls and emails of customers, vendors, staffing agencies, etc.

Created floor plans for use of venue spaces for events according to vision of lead coordinator

Performed other duties as assigned for creating menus, table top designs and bar/essential areas at venue locations

8/2008 – 6/2013 Chicago Public Schools. Chicago, IL

Lunchroom Attendant

Prepared and served meals and snacks to students, grades K-8

Maintained food prep areas and serving lines according to food safety and sanitation guidelines

Operated kitchen equipment for cleaning and sanitation of dishes, appliances and serve ware

Cleaned lunchroom tables/benches, maintained pantry supplies and materials as needed

4/2006 – 6/2009 Dominick’s Finer Foods Chicago, IL

Cashier/Bookkeeper

Performed cashier duties and served customers in grocery retail environment

Answered phone calls, served customers for returns, rain checks and other customer service desk functions

Prepared bank deposits, balanced cashier cash drawers and verified daily sales totals

Received and verified deposits from bank via armored car delivery

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