Vanessa Quintanilla
Bakersfield, CA 714-***-**** ac4nks@r.postjobfree.com
Skills
Bilingual in English and Spanish
Exceptional Customer Service
Data entry 50-60 wpm, 10 key
Excellent Communication Skills
Good at time management
Experience in cash handling
Multi-task oriented
Works well under pressure
Professional Experience
Western DentalCorporate March 2012 - December- 2017 Member Service Representative Orange, CA
Conferred with membersby telephoneor in person to provide information about products or services
Checked to ensure that appropriatechanges were made to resolve members' problems
Helpedmemberswith their dental coverageas far as what is covered under their plan orwhat copayments they may have had
Assisted members with what offices they can be seen at as well as changing theofficetheywere assigned to
Helpedmemberswith any problems of eligibility theymay have had at an office Planet Acura June 2008 - November 2011
Receptionist/Cashier BuenaPark, CA
Greeted customers as they came in and directed them to the right person
Answered incoming calls and directed themto the appropriate department
Kept daily log of how many vehicles and what vehicles were sold
Assisted customers in our Service and Parts department with paying their bills
Closed out repair orders that were processed
Filed and Stored files that had been processed
Education
Buena Park High School June 2000
Diploma Buena Park, CA