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Customer Service Representative

Bakersfield, California, United States
February 28, 2018

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Vanessa Quintanilla

Bakersfield, CA 714-***-****


Bilingual in English and Spanish

Exceptional Customer Service

Data entry 50-60 wpm, 10 key

Excellent Communication Skills

Good at time management

Experience in cash handling

Multi-task oriented

Works well under pressure

Professional Experience

Western DentalCorporate March 2012 - December- 2017 Member Service Representative Orange, CA

Conferred with membersby telephoneor in person to provide information about products or services

Checked to ensure that appropriatechanges were made to resolve members' problems

Helpedmemberswith their dental coverageas far as what is covered under their plan orwhat copayments they may have had

Assisted members with what offices they can be seen at as well as changing theofficetheywere assigned to

Helpedmemberswith any problems of eligibility theymay have had at an office Planet Acura June 2008 - November 2011

Receptionist/Cashier BuenaPark, CA

Greeted customers as they came in and directed them to the right person

Answered incoming calls and directed themto the appropriate department

Kept daily log of how many vehicles and what vehicles were sold

Assisted customers in our Service and Parts department with paying their bills

Closed out repair orders that were processed

Filed and Stored files that had been processed


Buena Park High School June 2000

Diploma Buena Park, CA

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