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Customer Service Representative

Spring, Texas, 77373, United States
February 28, 2018

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Shavon M. Williams-Rigsby

***** **** **. ***. ***, Houston, TX. 77090 Cell: 469-***-**** Email:


I am educated and an experienced versatile professional seeking a position that utilizes my vast array of skills. My work experience consists of a Call Center Representative, Excellent Telephone Customer Service, Merchandise Retail Support Analyst, Retail Procurement Sales Analyst, Credit Solutions Analyst, Catalog Customer Service, Receptionist and Data Entry Clerk and possess customer friendliness and excellent in a fast-paced environment.

Professional Summary

Energetic self-starter with a 12 year tenure of excellent customer service using analytical, organizational skills, designed teaching modules and other creative skills.

Demonstrate exemplary leadership skills in procurement sales/receptionist and data entry for a variety of positions.

Excellent with customer service, expert in the development of an effective productive relationship with administrators and worked with military. Taken self-advancement courses in communications skills and public speaking skills.

Proven ability to motivate and work effectively with persons of other cultures.

Possess a talent for analyzing problems, developing and simplifying procedures and finding innovative solutions.

Excellent as a Merchandise Sales Technician, Procurer Sales (data entry clerk), Credit Card Accounts Representative.

Proficient in retail customer return issues, customer relations problem solving, customer credit solutions and procuring retail merchandise in computer systems.

Committed to gospel outreach for human development. L

Former member of Beckley Heights Church of Christ and a bible teacher

Currently a Stay at home mom since January 2013.

Contain a comprehensive knowledge of Microsoft Office Suite, Filing Documents, Internet, Excel, Databases/Spreadsheets, Microfiche, PowerPoint, 10-key, type (84 wpm) and Advanced Copy Machines, sorted and stuffing mail and in scanning documents.


March 25, 2015 – Pending

Undergraduate Medical Office Billing & Coding Specialist, Ultimate Medical Academy – Online, Tampa, FL. – Diploma & Certification

August 1998 - August 2000

Undergraduate Computer Technology, Prairie View A&M University, Prairie View, TX.

July -1998

Associates of Liberal Arts and Science Degree, Mountain View College, Dallas, TX.

Work Experience:

Staffing Texas LLC, Jan 2017 - Jul 2017 (Conroe, TX)


Randstad Staffing, Oct 20, 2016 - Dec 2016 (Houston, TX)

Benefits Enrollment Specialist, Oct 20, 2015 – Dec 2015

Assisted employees in enrollment in their company medical, dental and life insurance benefits.

401K Specialist

Performed monetary withdrawals and transfers for company employees.

Army & Air Force Exchange Service -HQ (Dallas, TX)

Merchandise Sales Technician, Nov 2008 to Jan 2013

Added & removed retail merchandise in computer systems for all base and post exchanges nationwide for the military.

Manufactured training manuals for work colleagues.

Procurement Sales Analyst, 2004 to Jan 2005

Processed and maintained files of price changes of the market in the system for merchandise.

Retail customer returns issues, analyzed problems and found solutions.

Credit Accounts Solutions Technician, 2005 to Jan 2006

Performed Customer Correspondence and Customer Credit record keeping.

Performed AAFES Credit Regulation Document preparation.

Advised Customer programs for credit solutions and help improve customer credit.

Consulted customer with bankruptcy solutions, credit bureau reporting, payment arrangements or place hold on accounts and advised balance information.

Catalog Customer Representative, March 2002 to June 2004

Placed phone catalog orders for military customers and their families.

Performed Customer relations duties with returned merchandise advised solutions.

Worked in Catalog Systems by advising customer of item availability.

Laurel Land Funeral Home & Memorial Park: Dallas, TX

Funeral Home Receptionist, Dec 1999

Prepared refreshments and assisted families in locating burial sites.

Assisted Grievance & Condolence Director in providing families brochures on How to Grieve information and advising of grievance seminars.

Assisted Funeral Directors in greeting and aiding grieving families and in preparing and designing obituaries.

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