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Project Manager Technical Support

Miami, Florida, United States
February 28, 2018

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Personal Summary

Experienced Project Manager who is able to manage people, processes and projects with exceptional ability to prioritize objectives, guide value-added analyses, lead group decision making, and communicate results for implementation. Have attained significant business experience in: Project Management, Software Development, Software Implementations, Strategic Planning and Implementation, Business Process Improvement, Organizational Design, Sales and Marketing Management and Technology Evaluation and Development. Highly flexible professional with international perspective, strong language aptitude and dynamic leadership style, with several years of experience working with cross functional teams.


Project Management: Can organize and implement short and long term projects, coupled with a structure approach to projects using traditional waterfall (PMI) or Agile (Scrum) frameworks and a disciplined attention to detail.

People: Capable of motivating and guiding individuals & cross functional teams and is cooperative with interpersonal sensitivity and common focus.

Communication: Have outstanding written, oral & presentation skills coupled with personal coaching and facilitation.

Work History

TRAX USA Corporation, Coconut Grove, FL Apr 2007 – Present Project Manager (Apr 2012 – Present)

Provide leadership and direction for large and complex software implementations projects as well as with custom projects.

Apply project management controls in order to develop and maintain project plans, with rigorous schedules at tasks level, in accordance with deadlines.

Manage changes against project schedule, scope and cost using risk management tools in order to achieve project objectives.

Manage project communications proactively and report status to stakeholders and project sponsors while illustrating project progress and associated barriers to project success. Quality Assurance

Software Tester (Apr 2010 – Apr 2011)

Assisted with the development of testing programs that address areas such as database impacts, software scenarios, automated testing, regression testing, negative testing, error or bug retests, and usability testing.

Planned test schedules or strategies in accordance with project scope or delivery dates. Tested the software standards, procedures, modifications, software compatibility tests with programs, hardware, operating systems and different network environments in order to determine product quality and release readiness.

Participated in product design reviews in order to provide input on functional requirements, product designs, schedules, or potential problems.

Technical Support Agent / Technical Support Lead (Mar 2007 – Apr 2009)

Assisted the customer support team by identifying priorities for action in urgent situations and heavy workloads as well as with the troubleshooting of difficult issues. Assisted the customer support manager by promoting productivity.

Liaised between the development department and Trax clients.


Successfully implemented multimillion dollar Trax software projects for; Spirit Airlines, Jetstar Japan and Jetstar Hong Kong. As Project Manager entrusted with the management and coordination of project resources.

Successfully managed and completed custom projects for Trax clients, as well actively managed internal software development projects.

Sky Mart Sales Corporation, Miami, FL Jan 2005 – Mar 2007 Sales Assistant

Managed clients, established and maintained relationship with buyers, and maintenance of company's database with client's information. Developed new accounts & additional business from existing clients.


School of Audio Engineering (SAE), Miami, FL 2006

Audio Technology

Embry Riddle Aeronautical University, Daytona Beach, FL 2004 Bachelor in Science in Aviation Business: AOC Aviation Marketing Felipe Vasquez, PMP, CSM

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