Senior QA TL
Resume:
Emanuel
Figueroa
Software Engineer
Personal Info
Address
Tremonton. Utah
Phone
*************************@*****.**
m
Date of birth
www.linkedin.com/in/emanuel-
figueroa-3a16b680
Skills
Critical thinking. Creation of profiles,
behaviors, and parameters of
employees. Worked on complex
problems where analysis of situations
or data requires an in-depth.
Management.
Detail-oriented. Provided a concrete
explanation of resolutions to issues,
inquiries, and requests.
Process building
To pair my passion for achievement and drive for success with a competitive bilingual job, and lucrative benefits. It is my desire to utilize my unique combination of bilingual experience and work history to boost productivity and increase sales.
Detail-oriented, Proactive, Creative, Leadership, Process Building, Data Management, Team building, Interpersonal skills, Written and verbal communication, seasoned, responsible and highly motivated.
Leader and good negotiator, with the ability to make decisions and influence others. Interested to continue developing as a leader in a large global financial institution. Experience
2015-01 -
2018-03
Senior Quality & Assurance Team Lead
CompuCom, Corporate
Creation of profiles, behaviors, and parameters of employees. Worked on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
•
Professional concepts in accordance with company objectives to solve high complex problems in creative and effective ways
•
Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
•
Reviewed processes and procedures of the company to contribute to the requirements of Quality Assurance.
•
Coordination, planning, implementation, maintenance and monitoring of activities related to the processes and procedures for quality programs and audits.
•
Defines and administers the creation and implementation of standards, methods, and procedures for quality programs and audits.
•
Responsible for the coordination, planning, implemented, maintenance, and compliance of activities related to quality assurance processes and systems.
•
• Leadership ability to change thinking, or gain acceptance in sensitive situations.
• May provide guidance to personnel or work directly with customers. Working directly with VPs, Directors and Sr. Managers to implement strategies to provide and deliver proper service to our clients
•
2014-10 -
2015-01
Project Manager
CompuCom, Corporate
Developed strong technical foundation as a network administrator up to 10 accounts (AmeriGas, BSA, Wendy ́s, Zales, and others)
•
• Juggled multiple projects simultaneously, and successfully met all deadlines. Provided technical support by researching, analyzing, and resolving software/hardware problems and source errors regarding operation of production programs, for Quality Assurance and Compliance.
•
Team player with managerial experience. Worked well as the lead, as part of a team, or alone and completely unsupervised.
•
• Organized and focused with excellent attention to detail.
• Managed information related to SOW’s from NOC/SOC Defined and administered the creation and implementation of standards, methods, and procedures for quality programs and audits.
•
2013-12 -
2014-10
Anti-Money Laundering Compliance Team Lead
Citibank, Financial
Creation of profiles, behaviors, and parameters of employees. Worked on complex problems where analysis of situations or data requires an in-depth
•
Team player
Scrum master
Six Sigma.
ITIL. Incident detection and recording.
Classification and initial support
Investigation and diagnostic.
Resolution and recovery Incident
Closure.
Compliance. High level of
confidentiality and sensitive
information. Know Your Customer
analysis
Negotiator. Ability to change thinking,
or gain acceptance in sensitive
situations
MS Excel (macros, pivot tables, data
visualization)
Information Security. Maintaining high
information security levels and access
clearance to sensitive applications.
evaluation of various factors.
Maintained a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies, and developing trends.
•
High level of confidentiality and sensitive information. Know Your Customer analysis.
•
Provided a concrete explanation of resolutions to issues, inquiries, and requests.
•
Attending new business requirements in order to open Technology Projects under PMI methodology.
•
Creative problem solver and dynamic leader with exceptional organizational skills.
•
• Ensured AML Compliance with structured Project Delivery Process. AML Technology Go Forward Resolution Implementation of fix and AML Monitoring Data Quality.
•
• Critical thinking and quantitative reasoning
2013-01 -
2013-12
Critical Incident Management L2
Citibank, Financial
Ownership for an incident and act as the escalation level of escalation in
“Production Environment”.
•
Team player and leadership ability to change thinking, or gain acceptance in sensitive situations.
•
Data analytic paired with critical thinking solving scenarios of possible monetary losses.
•
Assured that the focus on the incident resolution was not taken away by other activities.
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Act as an interface towards other technicians, customer technical staff, and other groups within the organization. (IBM Support, Wintel Support, Unisys Support, Unix Support, ISA Team, TIM Support, Business Owners, Business Representative, GNCC Support, and others).
•
Functional (the support of a higher technical skill is needed to solve the problem) and hierarchical (managers with more authority to be consulted in order to take decision that are beyond the competencies assigned to this level).
•
2011-12 -
2012-12
Security Systems Analyst
Citibank, Information Security
• Handled foreign high risk account info and assessed risk. Maintaining high information security levels and access clearance to sensitive applications.
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Established system controls by developing framework for controls and levels of access.
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Developed security awareness by providing orientation, educational programs, and on-going communication.
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• Oversaw financial transactions.
2009-09 -
2011-10
Area Manager
Veracruz Testing Center
• Oversaw all financial transactions including: sales, payroll, commission, etc Maintained highest customer satisfaction ratings while increasing area development.
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Team player with managerial experience. Worked well as the lead, as part of a team, or alone and completely unsupervised.
•
• Managed employees during customer conflict resolution.
• Public Relations/Recruitment Supervisor/Bilingual Relations. 2005-03 -
2009-01
Manager
Radio Shack, Retail
• Public Relations/Recruitment Supervisor/Bilingual Relations.
• Oversaw all financial transactions including: sales, payroll, commission, etc. Maximized revenue potential by simultaneous cost reduction and increased sales.
•
• Maintained highest customer satisfaction ratings while increasing area sales. Education
Brigham Young University Idaho
• Critical thinking
• Team player
• Management
• IT
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