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Customer Service Microsoft Office

Location:
Portsmouth, NH, 03801
Posted:
February 28, 2018

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Resume:

Jarrett R. Daniel Phone: 603-***-****

Rye, NH *3870 Email: ac4njb@r.postjobfree.com

PROFESSIONAL SUMMARY

Creative problem solver with the ability to increase revenue, resolve conflict, and improve morale. Experience includes multiple roles as a manager, administrator, sales team leader, and team member. Seeking a position to incorporate my interpersonal skills in an environment conducive to upward mobility.

PROFESSIONAL HISTORY

SENIOR OPERATIONS SPECIALIST

DANIEL ASSISTANTS GROUP Rye, NH 2013 - Present

• Contact liaison for multiple vendors and contractors to ensure a timely delivery or installation of products and/or services.

• Evaluate processes and procedures while creating new strategies to enhance the quality of service provided to customers.

• Manage numerous projects on day to day basis to assist clients with time management and punctuality.

• Managed accounts payable and receivables including household and business monthly billing statements for budgets totaling $80k.

• Plan events for clients, but not limited to networking mixers, birthday parties, social gatherings, fundraisers, and business presentations.

• Work with clients as a trusted advisor to improve business techniques and develop new business strategies.

PRIVATE EVENTS COORDINATOR

DEMETERS STEAKHOUSE Portsmouth, NH 2012 - 2013

• Responsible for managing special events requiring the highest level of customer service and event expertise.

• Developed significant relationships with medical groups, pharmaceutical organizations, financial institutions, etc; to coordinate business luncheons and dinners at the steakhouse.

• Overseen the planning, implementation, and logistics of the Steakhouse’s special event services.

• Managed the mutual responsibilities and expectations of private dining support staff.

• Created marketing and promotion materials to give out at program and community events to bring exposure to the steakhouse.

• Conducted regular social media updates for Steakhouse’s social networks and mail blast.

• Developed reports and other documents for private event purposes.

• Created new events held at the steakhouse to bring more awareness to the steakhouse’s versatility.

• Built and maintained key relationships with business owners in the city of Portsmouth and on the Seacoast to attract them to the steakhouse for their company’s functions. OPERATIONS COORDINATOR

SOCIAL MATTERS LIFESTYLE MANAGEMENT Atlanta, GA 2006 - 2012

• Conducted extensive calendar scheduling and management for clients in the sports and entertainment industries such as Ryan Cameron (V103.3 Atlanta / Ryan Cameron Foundation), Ovie Mughelli (Fullback Atlanta Falcons / The Ovie Mughelli Foundation).

• Prepared advance business correspondence: Letters, press releases, spreadsheets, etc.

• Arranged comprehensive travel preparation for business and recreational purposes.

• Provided counsel in weekly and biweekly production meetings informing production staff of available calendar dates and active budget.

• Coordinated five to ten Foundation events per year including Volunteer Appreciation, Father-Daughter Dance, Celebrity Bowling, Celebrity & Youth Golf Classic, Fashion Shows, Ovie Mughelli Foundation Football Camp in Atlanta, GA and Charleston, SC, Private Company Fairway Affair and Gala Atlanta, GA, Private Company Big City Bright Lights Gala Boston, MA, and Private Company Casino Night Out Portsmouth, NH.

• Maintained staff of forty plus on a weekly basis to conduct varies task on a daily basis. SENIOR SALES AUCTION CONSULTANT

ALLSTAR ENTERPRISES Suwanee, GA 2006 - 2012

• Attracted and introduced new clients to memorabilia consignment for charity silent and live auction purposes for a gross sale total of $1.2M.

• Consulted numerous non-profit organizations on how to coordinate and manage a successful live and/or silent auction for charity purposes.

• Created customized list of autographed memorabilia and artwork to grasp the attention of the guest at charity and private events.

• Managed silent auctions for numerous charities in the Metro-Atlanta area and out-of-state.

• Coordinated shipping, delivery and pick up of inventory for local and out-of-state silent and live auctions.

HOSPITAL SERVICES COORDINATOR

LIFELINK TISSUE BANK Norcross, GA 2004 - 2006

• Responsible for the distribution and placement of hundreds of human tissue alografts throughout Georgia, Alabama, Tennessee and Florida.

• Acted as liaison to over 400 hospitals in need of information about organ and tissue donation and transplantation.

• Executed weekly cycle counts of tissue grafts to ensure accuracy of inventory.

• Recorded and logged all activity between tissue bank, hospitals, and transplant institutes to meet required federal standards.

• Worked closely with Professional Services Representatives to organize the pick up and delivery of tissue grafts to ensure one-on-one contact between LLGATB representative and hospitals that we service.

• Monitored and changed temperature wheels on LLGATB and LLGA freezers on weekly bases to insure the accuracy of the temperature on frozen tissue grafts making sure they meet FDA requirements.

EDUCATION

Gwinnett Technical Collage ~ Computer Networking Specialist and Web Design. Institute of Entrepreneurship ~ Associate of Science Degree in Entrepreneurship Norcross, GA, 2005

Maxwell Technical Institute ~ Computer Aided Drafting, Lawrenceville, GA, 1995 COMPUTER SKILLS

Microsoft Office, Computer Aided Drafting (CAD) Versions 12, 13, and 14, Database Management, AS400, Move and Varnet Systems, QS-9000 and ISO-9000 Coral House Photo Imaging.



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