Shauna Terry Lamb

Hampton, VA *****

804-***-****

ac4nil@r.postjobfree.com

Recruiter with years of experience in Human Resources and Customer Service fields. Proficient in building rapport and professional relationships with a diverse population of clients for maximum results. Excellent lis- tening skills with a talent for assessing customer needs to provide concrete resolutions. Work Experience

Recruiter

The Lee Group, Chesapeake, VA (Nov 2015-Feb 2018)

Responsible for providing staffing solution in the areas of temporary, direct hire placement and outsourcing services. Manages the full life cycle recruiting process from beginning to end.

• Develops and executes recruitment strategies to attract, screen, and hire quality professionals who meet the of- fices immediate and projected needs

• Conducts prescreening interviews, reviews skills, evaluates testing results to determine applicants’ abilities to meet the client’s needs

• Negotiates wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements

• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidate

• Maintains regular contact to and develops relationships with active clients, patients, and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities College Recruiter

ECPI University, Glen Allen, VA (Apr 2014-Nov2015) Responsible for professionally representing the University, both on and off-campus, to prospective students, parents, and other individuals or organizations involved in the college selection/recruiting process.

• Conduct in-depth interviews to determine a prospective student's interests, education/career goals and quali- fications; advising as to ECPI programs that will meet their needs

• Provide a high level of customer service to prospective and existing students through consistent communica- tion and /academic career guidance to candidates

• Proactively source and identify active and passive prospects through various lead management systems, so- cial media sites, networking events and on-campus/off-campus recruiting events

• Track record of developing and maintaining strong, trusting relationships with clients at all levels of the or- ganization and candidates

OPS Production Representative

Capital One, Glen Allen, VA (September 2011-April 2014)

• Recruiting

• Relationship Builder

• Appointment setting

• Knowledge of interview techniques

• Applicant tracking system • Problem-solving

Maintaining relationships with various bank branches while promoting and driving customer service for one of the top five banking institutions in the United States.

• Acknowledged as an expert in the usage of multiple computer systems and applications to retrieve cus- tomer’s documentation.

• Recognized for successfully maintaining and organizing personal workflow while also handling special projects or tasks independently.

• Sought out for ability to handle multiple tasks while meeting deadline pressures utilizing strong planning, organization and time management skills while generating a high level of quality of work.

• Rewarded for recommending process and procedural improvements.

• Gain a reputation for meeting department standards for quality and production. Sales Specialist (July 2010- September 2011)

Promoted customer loyalty and customer longevity with world class customer service while also driving sales and meeting department demands for a Fortune 500 company.

• Gained a reputation of successfully researching and handling customer concerns and issues utilizing all available channels.

• Rewarded for promoting excellent customer service to through consistent and effective outreach and follow- up.

• Recognized for stand out interpersonal skills and ability to developing constructive and cooperative relation- ships with a diverse customer base.

• Sought out to assist in training new hires and conducting training activities.

• Selected to assist in the planning and implementation of events. Education

Master of Science, Business Administration-Seeking Concentration of Human Resources

Liberty University Lynchburg, VA

2016-2019

Bachelor of Science, Communication

Old Dominion University Norfolk, VA

Volunteer Activities

Delta Sigma Theta Sorority, Incorporated