Erika Manning
Wilbraham, MA ***** ac4nik@r.postjobfree.com 413-***-****
SUMMARY
Enthusiastic administrative professional with 5+ years of experience and a passion for organization, planning, and time management. Excellent EQ and an outstanding track record of good judgement.
KEY SKILLS
oExcellent Communication
oOrganizational Ability
oTime Management
oProblem-Solving Skills
oPlanning Skills
oLogistics / Coordination Skills
oExecute Administrative Tasks
oListening
oScheduling
TECHNOLOGY
MS Outlook, MS Excel, MS Word, MS PowerPoint, Salesforce
PROFESSIONAL EXPERIENCE
MP Systems Inc., East Granby, CT August 2012 – Present
Contracts Administrator
Assist leadership team, sales team, and service team by fielding and screening a high volume of emails and phone calls daily
Act as liaison between engineering team and service team for immediate resolutions using high urgency, excellent judgement, and poise.
Create and maintain a document to track open consignment orders using MS Excel to identify sales opportunities
Act as liaison between sales team and customer to ensure effective production and delivery
Assist customers by managing build schedules to determine delivery
Create efficient delivery solutions leveraging logistics partners while reducing costs and increasing revenue
Lead and/or assist weekly meetings between Sales Team and Production Team
Document and track new and existing purchase orders
Quote projects, process orders, and manage invoice shipments
Act as a liaison between the Outside Sales Team and Production Team for process improvement, accurate production, and profit growth.
Create and maintain an extensive Purchasing Guide to improve our customer’s ordering process using MS Excel
Produce invoices for customer payment for Accounts Receivable
Mechanical Plastics Inc., Agawam, MA July 2011 - July 2012 Customer Service Representative
Developed and maintained relationships to expand clientele
Advised current and prospective clients on products
Quoted projects, processed orders, and managed invoice shipments
Coordinated with vendors and sales representatives to ensure efficient project execution
Managed company websites and advertisements – Facebook, Google Adwords
Informed customers on new offers and promotions through direct mail and phone
Organized and drove past and current quotes to help identify sales opportunities
Purchased materials necessary for projects while reducing cost
INTERNSHIP
Baystate Health, Springfield, MA May 2010 - July 2010
Marketing Intern
Provided communication and marketing support to Baystate Health, including public relations, internal and external communication, and coordination of projects and initiatives
Coordinated with internal clients and external vendors, including newspaper, printing, nonprofit organizations, and other representatives to promote the company brand
Developed and presented reports, project activity, and results for Specialist Manager
Created awareness for charitable organizations on upcoming events and donation opportunities
EDUCATION
Westfield State University – B.A. Communication 2008 - 2011
Pursued a passion for business communication
Excelled in written and verbal communication
Awards: Dean’s List
3.6 GPA
Cum laude
American International College 2007 - 2008