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Sales Customer Service

Wilbraham, Massachusetts, 01095, United States
February 28, 2018

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Erika Manning

Wilbraham, MA ***** 413-***-****


Enthusiastic administrative professional with 5+ years of experience and a passion for organization, planning, and time management. Excellent EQ and an outstanding track record of good judgement.


oExcellent Communication

oOrganizational Ability

oTime Management

oProblem-Solving Skills

oPlanning Skills

oLogistics / Coordination Skills

oExecute Administrative Tasks




MS Outlook, MS Excel, MS Word, MS PowerPoint, Salesforce


MP Systems Inc., East Granby, CT August 2012 – Present

Contracts Administrator

Assist leadership team, sales team, and service team by fielding and screening a high volume of emails and phone calls daily

Act as liaison between engineering team and service team for immediate resolutions using high urgency, excellent judgement, and poise.

Create and maintain a document to track open consignment orders using MS Excel to identify sales opportunities

Act as liaison between sales team and customer to ensure effective production and delivery

Assist customers by managing build schedules to determine delivery

Create efficient delivery solutions leveraging logistics partners while reducing costs and increasing revenue

Lead and/or assist weekly meetings between Sales Team and Production Team

Document and track new and existing purchase orders

Quote projects, process orders, and manage invoice shipments

Act as a liaison between the Outside Sales Team and Production Team for process improvement, accurate production, and profit growth.

Create and maintain an extensive Purchasing Guide to improve our customer’s ordering process using MS Excel

Produce invoices for customer payment for Accounts Receivable

Mechanical Plastics Inc., Agawam, MA July 2011 - July 2012 Customer Service Representative

Developed and maintained relationships to expand clientele

Advised current and prospective clients on products

Quoted projects, processed orders, and managed invoice shipments

Coordinated with vendors and sales representatives to ensure efficient project execution

Managed company websites and advertisements – Facebook, Google Adwords

Informed customers on new offers and promotions through direct mail and phone

Organized and drove past and current quotes to help identify sales opportunities

Purchased materials necessary for projects while reducing cost


Baystate Health, Springfield, MA May 2010 - July 2010

Marketing Intern

Provided communication and marketing support to Baystate Health, including public relations, internal and external communication, and coordination of projects and initiatives

Coordinated with internal clients and external vendors, including newspaper, printing, nonprofit organizations, and other representatives to promote the company brand

Developed and presented reports, project activity, and results for Specialist Manager

Created awareness for charitable organizations on upcoming events and donation opportunities


Westfield State University – B.A. Communication 2008 - 2011

Pursued a passion for business communication

Excelled in written and verbal communication

Awards: Dean’s List

3.6 GPA

Cum laude

American International College 2007 - 2008

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