Service Representative Customer

ROSA CENTRONE

** ******* ***** ******, ** ***** 973-***-****

**************@*****.***

… Motivated self-starter and team player with strong work ethic and positive attitude

… Proven organizational, communication, judgment and problem-solving skills

… Efficient data entry abilities with a high degree of accuracy and attention to detail

… Ability to multi-task in fast-paced and stressful environments

PROFESSIONAL EXPERIENCE

Konica Minolta, Wayne, NJ

Customer Service Representative, December 2017-Present

Handle incoming emails for Latin America accounts to process and ship orders for imaging products.

Provide quotes for service repairs and replacement parts.

Track and ensure delivery through freight forwarder

Processed all export documents and commercial invoices for customs.

Movado Group, Inc., Paramus, NJ

Customer Service Representative, December 2010 October 2017

Handle incoming calls from customers. Trained on new Cisco phone system. Respond to inquiries and provide timely resolution of standard and escalated issues. Provide quotes for service repairs and replacement parts.

Received training at the service window greeting customers and entering repairs.

Entering accommodations, memo orders for fundraisers and employee.

Movado Group, Inc., Moonachie, NJ

Data Entry Clerk, Sales Relations, September 2007 November 2010

Order entry of finished goods and supplies into SAP. Maintained purchase orders to account for all changes in terms

Liaison to Account Executives and Sales Representatives regarding orders, product costs, shipping confirmations and inventory inquiries

Billing, credit and investigation of parts ordered. Restocked and entered returned parts. Data entry of parts codes into BPCS system. Prepared and packaged parts for watch repairs and orders

Completed training in link removal and battery replacement for all Movado carried brands

Rudox Engine & Equipment Co., Carlstadt, NJ

Receptionist/Administrative Assistant, March 2005 June 2007

Front desk receptionist and primary greeter to current and potential clientele. Scheduled conferences and catering services

Data entry of requests for proposal and services orders to be invoiced

Distribution of mail; Copying, faxing and filing as needed. Monitored company switchboard

Unilever Bestfoods, Englewood Cliffs, NJ

Consumer Service Representative, September 2000 March 2005

Consumer Service Representative for Home and Personal Care product line (including Dove, Surf and Pond’s) and Bestfoods product line (Bertolli, Knorr’s, Lipton and Hellman’s). Cross-sold within product lines.

Maintained thorough knowledge of and promoted the Company’s products and services, including product improvements, repackaging and discontinuance

Efficiently handled consumer complaints in automated tracking system. Created full-reports for Claims Department for highly sensitive issues

New Jersey Children’s Museum, Paramus, NJ

Group and Party Coordinator, September 1997 September 2000

Dr. Douglas A. Block, D.D.S., Brooklyn, NY

Dental Assistant, June 1986 June 1997

EDUCATION AND COMPUTER SKILLS

James Madison High School, Brooklyn, New York

SAP, Outlook, Microsoft Excel, Word, AS400, Road Runner, CFPT, SQMT

Bilingual (Italian)

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