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Customer Service Information Technology

Tangier, Tangier-Tetouan, Morocco
February 28, 2018

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Management points of sale.

Team management.

Merchandising and commercial animation.

Stock management.

Good customer service skills.

Good level (English /French).

Training of new staff :

- welcome a new Staff

- Give them a general idea about the activity of the company and the service Concerned

- Detail the procedures of his work

- Train team on the strategic products of our brands

- Give them important technical words to the commercial domain

- How to convince customers that our shop is the best in the market

- Entrust the spots to exit.

- Follow their works remotely

May 2014 - Today: Shop Supervisor in Flemingo International duty free Tangier Med Port:

Manage retail staff, including cashiers and people working on the floor.

Coordinate with Retail manager

Ensure pricing is correct.

Ensure staff disciplin

Ensure merchandise is clean and ready to be display.

Maintain inventory and ensure items are in stock.

Ensure promotions are accurate and merchandised to the company’s standards.

Utilize information technology to record sales figures, for data analysis and forward planning.

Ensure standards for quality, customer service and health and safety are met.

Organize and distribute staff schedules.

Help retail sales staff achieve sales targets.

Handle customer questions, complaints, and issues.

Juin 2012 - Mai 2014: Sales Man with COPAG Company.

Tracking of assortment, merchandising and markup;

Placement of orders;

Competitive with concurrence.

Animate promoted products.

July 2008 - January 2012: Senior staff at the Carrefour Hypermarket Mall of the Emirates Dubai:

Establishing orders support for out of stock goods.

Serving customers

Displaying products

Overseeing deliveries

Handling payments

Helping with special promotions

Arrange the warehouse items by family

verification the price before opening;

Change of gondola items on promotion each Friday .Saturday. Sunday;

Participation in the monthly and annual inventory;

Tracking of turnover, margin and Advertising items.

2016-2017: Bachelor of Fundamental Studies in Private Law at Abdel Malek Saadi Faculty – Tangier-Morocco.

14 April 2009: Certificate of Customer Care from Carrefour School Moe Dubai-United Arab Emirates;

31 July 2007: Diploma of Specialized Technician in Hotel Management, at the Institute of Sciences, information technology Tourism and Hotels of Errachidia- morocco

31 July 2005: international Baccalaureate in Modern Literatures at Sijilmassa High School –Errachidia -Morocco. .


-English : Fluent

-French : Good

-Deutsch : Basic

-Arabic : Mother tongue.


-Microsoft Office : Word, Excel, Power Point

-Notions de base GOLD, GYMA.

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