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Customer Service Administrative Assistant

Calgary, Alberta, Canada
February 28, 2018

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Michelle Byer

Calgary, AB T*X** 403-***-****

Administrative Assistant

Support Business Productivity, Develop Reporting Procedures, and Implement Cost Reductions

Dedicated and professional frontline leader who goes beyond expectations and ensures smooth office functions. Create, revise, and implement systems and procedures, analyze operating practices, and sustain corporate goals. Utilize change management skills and quickly resolve issues and identify solutions. Schedule and assign office projects and expedite work results while meeting and anticipating staff needs.

Model best practices, provide staff training, education opportunities, and experiential growth opportunities. Demonstrate exceptional communication skills, handle confidential information with tack and discretion, and uphold polite and cooperative demeanor.

Expertise in:

Data Entry Travel Arrangement Document Processing Expense Reporting

Technical Skills






Microsoft Office (Word, Excel, PowerPoint and Outlook)

Adobe Acrobat Pro X


Professional Experience

AECON WATER INFRASTRUCTURE (Lockerbie and Hole Contracting), Calgary, AB 2007 – 2017


Administered invoices and mail. Managed and processed gas cards. Booked travel and expenses. Covered phones and general office duties.

Received and checked invoices and packing slips using SAP, completing 3-way matching, using service entry sheet function for contractor purchase orders (PO), creating POs, performing vendor searches, and navigating switch towards SAP during 2015, and used eCMS for multiple job sites.

Managed local division’s gas cards, processing information and downloading invoice for upload into AP system, utilizing Adobe Pro X and Aecon Enterprise program.

Worked with Concur and booked flights, hotels, and car rentals for various employee’s, receiving staff travel preferences prior and securing all arrangements.

Entered expenses into Concur for executives, verifying and confirming accurate credit card statements.

Backed up phone coverage, answering and directing office calls for over 20 employees using Nortel and Skype for call transfer.

Received and processed incoming mail, ensuring date and invoice stamps where appropriate and promoting prompt delivery, uploading scanned invoices into Sharepoint and entering required information.

Michelle Byer Page Two


Managed general office duties, dealing with couriers, scanning, and filling documents, and maintaining and ordering supplies.

Schedule and confirm appointments using outlook.

Assisted with employee on / off boarding, inputting new employee information into email and filled with One Click request within company’s intranet site and sent into IT.

Handled requests for IT needs, facilitating cell phone and laptop repairs and tracking product status provided for each employee.

Trained other administrators, facilitating smooth running for day-to-day operations.

Entered time sheets for hourly and salary into computerized system with SAP, processing new hourly hires and providing union with updated information.

Maintained printer performance, changing toners, loading paper, and ensuring timely and adequate service calls.

Worked using Excel program, updating monthly billing and securing accuracy with all information.

Used Leapfile, uploading large files for clients and enabling customer download and view.

WEIGHT WATCHERS, Calgary, AB 2002 – 2015

Receptionist, (Part Time)

Performed customer service role. Received and dealt with members and handled all paper work and general filing.

Counted inventory prior and after meetings, filling out sheet for next meeting.

Greeted and processed members, recording weight into membership books and files.

Managed customer membership, receiving various payment forms and processing electronic transactions.

Conducted end-of-meeting filing, computing weight gains / losses, updating member information and reconciling coupons.

Prepared future meeting locations ensuring drawers stocked with member handouts.

Assisted with training new employees, following corporate processes and procedures, and fostering excellent customer service.

Previous Related Experience




General Office Clerk, Administrative Assistant, Receptionist

Professional Development

Introduction to Supply Chain Management, Mount Royal University, Calgary, AB

Business Computer, Southern Alberta Institute of Technology (SAIT), Calgary, AB

TechReach Alberta Works Program Certificate, Manpower, Calgary, AB

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