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Customer Service Administrative Assistant

Long Beach, California, United States
February 28, 2018

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DEBORAH WAGGENER - 213-***-****


As an Administrative Assistant, I intend to leverage my experience in client/vendor relations, operations and customer service. Drawing from the highest level of service and creditability, while providing problem solving solutions and key insight on new initiatives of productivity, will enhance your organization’s success.

Work Experience

Nordstrom Rack – Redondo Beach, CA, 2017- Present

Customer Service Representative

Direct public POS contact: in-person and over the phone.

Process cash/credit card transactions and card holder payments. Make price adjustments, in-store and on-line

returns and perform customer account look-ups.

Identify and analyze customers concerns, settle disputes and provide effective resolutions.

Prioritize and multi-task based on customers need. Rally team for excellence in customer service.

Increase productivity with solid math, verbal and written communication skills.

Highest percentage of monthly new accounts opened ($150K) in credit lines, processed transactions and e-receipts.

DW Retail Operations Consultant – Los Angeles, CA, 2015 – Present

Process Improvement Specialist/Operations Analyst/Consultant


Shop, evaluate and recommend vendors based on brand cohesiveness, inventory levels, target cost, deliveries and

compliances. Client’s productivity and profitability increased by 20% to 30%.

Provide unbiased evaluations and recommendations on product line and assist with merchandising strategies.

Pursue and cultivate relationships with vendors, contractors and buyers.

Collaborate with cross-functional team to identify inefficiencies and ensure effective communication across all

departments .

Analyze sales and customer data in order to identify significant market trends. Excel spreadsheets/PowerPoint.

Assist in price negotiations and product selection. Arrange and schedule appointments, manage all emails and

phone correspondence as related to projects

DIRECTIVES WEST division of THE DONEGER GROUP – Los Angeles, CA, 1999 - 2015

Merchandise Strategist/Retail Consultant – (Children and Young Men’s)

Representative/consultant/facilitator for major retail clients such as Nordstrom, Von Maur, Belk, Dillards, Target,

Ross, TJX, Burlington, etc.

Developed and maintained positive and profitable relationships between client and vendor.

Recognized for my directional market intelligence, product development and merchandising support.

Established new partnerships and renegotiated existing contracts with vendors. Exceeded ($200K) sales plan by 15%

- 25% annually. Assisted in A/R collections.

Handled client and vendor request and provided resolutions in-person, by telephone and Internet

Coordinated and integrated project information with internal and external organizations including project team,

operations, vendors and contractors to ensure projects were on time and within budget.

Analyzed current/emerging trends, key items and market demands to identify growth opportunities

Performed product and vendor assessments to assist vendors in customizing assortment plans and provide

merchandising strategies to boost sales/volume and profit up to 20%.

Initiated and coordinated team meetings, designs and reviews, etc.

Conducted extensive market research by shopping all major markets, textile and apparel trade shows in L.A, NYC and Miami.

Developed actionable, data-driven insight to inform short and long term market forecast to influence present and

future campaigns.

Lead presentations with senior store management on project needs and goals. Discussed target sales, forecasted

volumes and provided vendor and product strategy recommendations.

Actively planned travel itinerary, booked appointments and reconciled monthly operating cost.

Managed the day to day department operations.


AA - Fashion Merchandise & Marketing – BROOKS COLLEGE, Long Beach CA

GPA: 4.0; inducted to Alpha Beta Gamma International Honor Society


Forecasting, Business Analysis, Data Analysis, Project Management, Process Improvement, People Management, Sales Administration, Operations Management, Microsoft Office (Excel, Word, PowerPoint, Outlook), Customer Relationship Management (CRM).

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