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Vice President of Operations

Medford, Oregon, United States
February 28, 2018

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Lorinda L. Holliday

I have spent the last ** years working in the Credit Union industry. In that time, I had the opportunity to hold many positions and become a subject matter expert in multiple areas. I learn quickly and have an innate curiosity to learn all aspects of a job. I am looking forward to finding a new career. Upon review of the qualifications for this position, I have several years clerical experience. While working at the Credit Union I wrote many procedural documents, managed projects and wrote memos weekly to communicate with staff members. I have extensive experience working in a fast-paced environment and managing multiple priorities. I am also proficient with both MS Word and Excel WORK HISTORY

Rogue Credit Union

January 1 2013 – November 1, 2017 Vice President of Operations Chetco Federal Credit Union (Acquired by Rogue Credit Union 1/1/2013) October 2011 – December 2012 Chief Operations Officer March 2010 – October 2011 AVP Technology/Innovation December 2006 – March 2010 AVP Branch Operations/Systems Manager March 2000 - December 2006 Core System Supervisor

September 1997 - March 2000 Member Service Representative April 1991 – June 1997 Pizza Hut Delivery Restaurant Assistant Manager

January 1993 - January 1996 T & C Camera & Jewelry Part Time Office Assistant

March 1989 - March 1991 Sister Ray Records & Tapes Store Manager


Vice President of Operations

Integral part in transition of Chetco data to Rogue core system

Led a team of 25 members from 3 departments

o Operations – wire transfers, unclaimed property, procedure writing, support to staff, fraud, levies & subpoenas,

o Automated Services – ATM, Debit and Visa card, ATM machines o Payments – ACH processing, check processing

Assist in Strategic Planning

Project Management

Chief Operations Officer

Manage daily operations of a $350 million CU

Assist in strategic planning

Handled all staffing issues

AVP Technology/Innovation

Manage a network infrastructure spanning 8 branches

Manage core system for a $350 million CU

Led a team of 6 to update and implement system developments

Project manager for multiple products and procedures at the behest of the executive team AVP Branch Operations/Systems Manager

Assist in directing credit union operations which includes planning, recommending and implementing programs and policies, and providing general administrative direction for 8 full retail branches

Develop, implement and maintain operational procedures to maximize efficiency and quality of work and to provide consistent quality service to members

Manage 15 direct reports from 3 areas of the Credit Union

Oversee daily operation of all branches

Oversee marketing and branding for the Credit Union Core System Supervisor

Daily management of Fiserv-Spectrum core system

Implementation of third party products that interface with core system

ACH Support

Collection Queue Management

Report writing (SOLV,VISimage,Query)

Operational training consultant

MS Exchange & Active Directory

Cisco phone systems ( Call Manager & Unity)

Liaison to other departments and Branches

Installing and testing new software

Member Service Representative

Teller duties; Cash handling, working with members

Opening new accounts; working with certificates of deposit and IRA’s

Receptionist duties; Handling the switchboard, directing calls and flow of traffic in lobby

Loan Officer; consumer lending

Assistant Manager

Hiring and firing decisions



Office Assistant

Account receivable

Accounts payable


Store Manager

Hiring and firing decisions

Ordering and merchandising of stock



212 Degree Individual Award – 2014

212 Degree Team Award – 2015

Internal Team of the Year Award – 2016 & 2017

President’s Award - 2016

References available upon request.

LORINDA L . HOLLIDAY 10919 Antioch Rd Central Point OR 541-***-**** h i

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