Vice President of Operations

Lorinda L. Holliday

I have spent the last ** years working in the Credit Union industry. In that time, I had the opportunity to hold many positions and become a subject matter expert in multiple areas. I learn quickly and have an innate curiosity to learn all aspects of a job. I am looking forward to finding a new career. Upon review of the qualifications for this position, I have several years clerical experience. While working at the Credit Union I wrote many procedural documents, managed projects and wrote memos weekly to communicate with staff members. I have extensive experience working in a fast-paced environment and managing multiple priorities. I am also proficient with both MS Word and Excel WORK HISTORY

Rogue Credit Union

January 1 2013 – November 1, 2017 Vice President of Operations Chetco Federal Credit Union (Acquired by Rogue Credit Union 1/1/2013) October 2011 – December 2012 Chief Operations Officer March 2010 – October 2011 AVP Technology/Innovation December 2006 – March 2010 AVP Branch Operations/Systems Manager March 2000 - December 2006 Core System Supervisor

September 1997 - March 2000 Member Service Representative April 1991 – June 1997 Pizza Hut Delivery Restaurant Assistant Manager

January 1993 - January 1996 T & C Camera & Jewelry Part Time Office Assistant

March 1989 - March 1991 Sister Ray Records & Tapes Store Manager

QUALIFICATIONS

Vice President of Operations

Integral part in transition of Chetco data to Rogue core system

Led a team of 25 members from 3 departments

o Operations – wire transfers, unclaimed property, procedure writing, support to staff, fraud, levies & subpoenas,

o Automated Services – ATM, Debit and Visa card, ATM machines o Payments – ACH processing, check processing

Assist in Strategic Planning

Project Management

Chief Operations Officer

Manage daily operations of a $350 million CU

Assist in strategic planning

Handled all staffing issues

AVP Technology/Innovation

Manage a network infrastructure spanning 8 branches

Manage core system for a $350 million CU

Led a team of 6 to update and implement system developments

Project manager for multiple products and procedures at the behest of the executive team AVP Branch Operations/Systems Manager

Assist in directing credit union operations which includes planning, recommending and implementing programs and policies, and providing general administrative direction for 8 full retail branches

Develop, implement and maintain operational procedures to maximize efficiency and quality of work and to provide consistent quality service to members

Manage 15 direct reports from 3 areas of the Credit Union

Oversee daily operation of all branches

Oversee marketing and branding for the Credit Union Core System Supervisor

Daily management of Fiserv-Spectrum core system

Implementation of third party products that interface with core system

ACH Support

Collection Queue Management

Report writing (SOLV,VISimage,Query)

Operational training consultant

MS Exchange & Active Directory

Cisco phone systems ( Call Manager & Unity)

Liaison to other departments and Branches

Installing and testing new software

Member Service Representative

Teller duties; Cash handling, working with members

Opening new accounts; working with certificates of deposit and IRA’s

Receptionist duties; Handling the switchboard, directing calls and flow of traffic in lobby

Loan Officer; consumer lending

Assistant Manager

Hiring and firing decisions

Scheduling

Inventory

Office Assistant

Account receivable

Accounts payable

Payroll

Store Manager

Hiring and firing decisions

Ordering and merchandising of stock

Inventory

RECOGNITION

212 Degree Individual Award – 2014

212 Degree Team Award – 2015

Internal Team of the Year Award – 2016 & 2017

President’s Award - 2016

References available upon request.

LORINDA L . HOLLIDAY 10919 Antioch Rd Central Point OR 541-***-**** h i ******@*****.***

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